Technical Service Engineer (North America)

Vitrolife Group•Philadelphia, PA

3d•Remote

About The Position

At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby. Vitrolife Group is seeking an experienced Technical Service Engineer based in the Northeastern United States, preferably Pennsylvania, to join our team. In this role, you will be responsible for the installation, maintenance, troubleshooting, and repair of advanced fertility laboratory equipment while providing exceptional technical support to customers throughout North America. You will serve as a trusted technical partner, ensuring equipment performance, reliability, and customer satisfaction. This is a full-time position with nights and weekends available for on call rotation with the other service team members.

Requirements

Minimum: Associate degree in a technical or engineering program
Minimum: 1–2 years in a technical or engineering role
Hands-on experience with hardware assembly and software configuration
Familiarity with IT troubleshooting, networking, and system integration
Strong understanding of electromechanical systems, including pnemation
Advanced PC knowledge: hardware assembly, software setup, and networking
Skilled in diagnosing and resolving technical issues across IT and lab equipment
Professional appearance and communication in customer-facing settings
Organized, logical, and detail-oriented approach to problem-solving
Ability to follow protocols and ask clarifying questions when needed
Comfortable working independently and managing extensive travel schedules

Nice To Haves

Preferred: Bachelor’s degree in engineering or related field
Preferred: 4–8 years in technical service, engineering, or equipment repair
Experience in electronic or pneumatic systems preferred

Responsibilities

Perform routine maintenance on EmbryoScope TimeLapse and Culture Systems
Install capital equipment at customer sites according to specifications
Troubleshoot and repair Vitrolife Group capital equipment, both remotely and onsite
Provide timely and professional technical support to customers and internal teams
Document service activities and maintain accurate records
Collaborate with cross-functional teams to resolve complex technical issues
Maintain a high level of customer satisfaction through proactive communication
Travel extensively (minimum 80%) to support installations, service calls, and training