Field Service Engineer

AeroVironment • Germantown, MD

31d • Onsite

About The Position

AV is seeking a highly skilled and adaptable Field Service Representative (FSR) to support and maintain advanced electronic and networked systems, with primary operations based CONUS (within the United States). This role may also require OCONUS deployments to austere or high-security environments based on mission needs. The ideal candidate will have extensive experience troubleshooting, repairing, and sustaining complex electronic, radar, networking, and software-integrated systems, including C-UAS hardware, RF systems, and acoustic equipment. This position demands proactive problem solving, technical expertise across multiple domains, and the ability to work independently in high-pressure operational environments. The successful candidate will work closely with engineering teams to troubleshoot system-of-systems issues, ensuring rapid resolution, improved system performance, risk reduction, and strong customer relationships.

Requirements

• Demonstrated experience as an FSR or in a similar technical role supporting radar, networking, computer systems, RF, acoustic, or C-UAS equipment.
• Strong troubleshooting and repair skills across complex electronic, IT, and software-integrated systems.
• Ability to work independently, adapt to rapidly changing operational conditions, and support high-pressure missions.
• Strong written and verbal communication skills for both technical and non-technical audiences.
• Relevant technical certifications or degrees in engineering, IT, electronics, or related disciplines preferred.
• Eligibility for a passport and willingness to meet security and labor requirements for OCONUS deployments.
• Ability to obtain a security clearance.
• ITAR Requirement: This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment’s determination that it will be able to obtain an export license in a time frame consistent with AeroVironment’s business requirements. A “U.S. person” according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements.
• Must be willing to work on government contracts and have the ability to obtain a security clearance.

Nice To Haves

• Prior military or defense contractor experience supporting fielded electronic or networked systems.
• Experience collaborating with multidisciplinary engineering teams to troubleshoot and improve system-of-systems operations.
• Ability to operate effectively within multinational teams and diverse environments.
• At least three years of experience leading or supervising technical or operational teams.
• At least five years of experience developing or supervising technical training, certification, or quality-assurance programs.
• Bachelor's or Master’s degree in engineering, IT, or a related technical discipline.
• Additional language skills relevant to potential OCONUS regions.

Responsibilities

• Install, repair, and maintain advanced electronic, computer, radar, RF, and networking systems in CONUS locations, with readiness for OCONUS deployment as required.
• Troubleshoot and resolve complex hardware and software issues, including system-of-systems failures, networking faults, and C-UAS operational problems.
• Collaborate with engineering and technical teams to analyze failures, implement solutions, and improve system performance.
• Provide on-site technical training, mentorship, and certification support to customer and partner personnel.
• Maintain accurate service records, technical reports, and logs, capturing lessons learned for continuous improvement.
• Follow strict safety and security procedures to protect personnel, systems, and sensitive information.
• Serve as the primary technical liaison with clients, providing updates, addressing concerns, and ensuring satisfaction.
• Manage spare parts, tools, and logistics to maintain operational readiness.
• Support multiple AV systems and initiatives as needed, demonstrating flexibility across a diverse technology portfolio.

Benefits

• AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown.
• For more information about our company benefit offerings please visit: http://www.avinc.com/myavbenefits .
• We also encourage you to review our company website at http://www.avinc.com to learn more about us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees