Field Service Engineer - YieldStar (YS)

ASML•Austin, TX

34d•Onsite

About The Position

This is a great opportunity to support our YieldStar metrology system from install to ramp and into HVM sustaining at a new US-based advanced-node customer. Our customer is building its development line at the in Austin, Texas, with a future high-volume manufacturing location expected elsewhere in Texas. In this role, you will be one of the two initial equipment engineers responsible for the tools performance. As a Field Service Engineer YieldStar, you will install, qualify, maintain, troubleshoot, and repair ASML metrology equipment at the customer site. You will work directly with customer engineers, line managers, and ASML technical teams to keep tools available, stable, and performing to specification. You will independently execute planned and unplanned maintenance, perform diagnostics, drive issue resolution, and escalate when support is needed. This role requires disciplined operational execution, strong technical problem solving, and clear ownership of tool performance and customer commitments. This position is initially based in Austin, TX, and is expected to transition toward the future HVM location as the customer’s install base grows. In the initial period, depending your skill level, expect travel to other office locations to learn details around install and maintenance of YieldStar systems. You will report directly to the local Applications Manager who reports into the Head of US CS Applications. You’ll be part of the regional network of dedicated YieldStar engineers, a network that you share info with and can rely on for support and BKMs.

Requirements

Bachelor’s engineering degree or equivalent combination of education, skills and experience
Minimum 5 years’ experience in a Customer Support department for high tech products
Minimum 2 years’ experience of ASML lithography/metrology system or similar technology
Strong written and verbal communication skills in English
Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software
Can observe and respond to people and situations and interact with others encountered in the course of work
Can learn and apply new information or skills
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism
Ability to complete assignments with attention to detail and high degree of accuracy and the proven ability to perform effectively in a demanding environment with changing workloads and deadlines
Work independently or as part of a team and follow through on assignments with minimal supervision
Demonstrate open, clear, concise and professional communication
Strong data interpretation and document comprehension skills
Ability to follow structured processes and timelines

Responsibilities

Diagnose and identify root cause and define the action plan for solution
Execute action plans independently; handle most technical problems on your own
Escalate when needed with a clear problem statements and technical communication
Interface regularly with internal & external customers on planning and progress
Adhere to safety requirements including pre-work safety assessments and wearing PPE such as hard-toe shoes, bump cap or hard hat, respirators, harnesses, etc.
Hands-on hardware above, beneath, and around machine incl. ladders & platforms
Properly handle, administer, and return parts & tools after work completion
Follow back end call handling actions to close all items related to fab actions including paperwork closure, parts return, fab area cleanup etc
Provide continuous improvement such as defect or failure analysis reports, post-mortems, procedure updates, and opportunities for reducing cycle times and costs
Keep up to date with latest machine changes by continuous learning and training