Field Service Engineer / Specialist - Pulp & Energy

Valmet•Charlotte, NC

2d•Onsite

About The Position

This is a hands-on role in Field Services, focused on supporting the Recovery Field Service (RFS) and Energy Field Service (EFS) for the North American teams. The position plays a critical role in supporting customer operations and ensuring equipment is running at optimal levels. The role involves performing process and field services for a wide variety of Pulp, Energy, & Circularity equipment and products, including Utilities, Recausticizing, Woodyard, Fiber processing, and Pulping & Paper equipment typically found in a Pulp & Paper mill. Daily activities include supporting all field service activities, assisting colleagues in the field, or traveling to customer locations to provide critical hands-on support for planned and unplanned maintenance, or emergency situations. The ultimate goal is to provide the highest level of commitment and service to customers by completing start-ups, shut-downs, commissioning services, inspections, condition assessments, and ensuring equipment operates at optimum levels. This role also involves working with cutting-edge technology and tools, performing maintenance and service agreements, tune-ups, troubleshooting, and potentially supporting targeted projects overseas. The position requires outage planning and execution, emergency assistance, root cause analysis, and adherence to Valmet's Health, Safety, and Environmental (HSE) goals and directives. The Field Service Engineer will also prepare and submit detailed service reports, work in a team environment with other engineers and sales personnel, and develop relationships with key customers while conducting service sales visits.

Requirements

Degree from college, university, or technical/trade school; or an equivalent combination of education and experience.
Travel greater than 50% or more for providing service and following up with the customers on a regular basis.
International assignments may also be required.
Strong background in Boilers (Chemical Recovery and Power Generation), Woodyard, Evaporation, Lime Kiln, Pulp drying, and Recaust would be helpful.
Good communication and organizational skills required.
Strong PC skills.
Applicant must be living and authorized to work in the US.

Nice To Haves

Paper industry experience of more than 5 year a bonus.

Responsibilities

Perform process and field services for a wide variety of Pulp, Energy, & Circularity equipment and products.
Support all field service activities.
Support others in the field.
Travel to customer locations to deliver critical hands-on support for planned and unplanned maintenance, or on an as-needed emergency basis.
Complete Start-ups, Shut-downs, commissioning services, Inspections and Condition assessments.
Ensure equipment is running at optimum levels.
Work with cutting edge technology and tools.
Perform Maintenance and Service Agreements, Tune-ups, Troubleshooting.
May include travel overseas to support targeted projects.
Outage Planning and execution.
Emergency assistance and root cause analysis.
Support and adhere to Valmet Health, Safety, and Environmental goals and directives.
Prepare and submit detailed service reports as directed in a timely manner.
Work in a team environment with Field Service Engineers, Product Engineers, and Sales personnel.
Develop relationships with key customers and conduct service sales visits.