Field Service Engineer - Semiconductor Equipment

KLA•Rio Rancho, NM

2d•Onsite

About The Position

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. This Position is located in Rio Rancho NM. Repair of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification. CSE's may access and determine the problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions. Prepare fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems. Prepare quotes for customers based on labor, travel expenses incurred and parts needed. CSE's use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc. Cross train and assist other field service engineers as appropriate. Also provide guidance to less senior CSE's. Provide guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines. Conduct customer orientation and technical training on all aspects of equipment maintenance support for user applications. Travel by car or commercial transportation to customer facility as well as travel to support customers throughout the western US and other regions in North America, as needed. Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.

Requirements

Requires good troubleshooting skills and must be proficient in working on electromechanical equipment within a cleanroom environment.
Bachelor's Level Degree or at least 3 year of experience. OR Equivalent Combination of Experience and Education.
Master's Level Degree, Bachelor's Level Degree or work experience of 3 years

Nice To Haves

Excellent oral and written communications skills
Motivated, dedicated and dependable
Team performer and willing to travel
Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team
Prefer experience working in the semiconductor industry.
Hands-on experience with KLA Metrology equipment (Archer10 - A700) highly preferred

Responsibilities

Repair of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification.
Access and determine the problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions.
Prepare fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
Prepare quotes for customers based on labor, travel expenses incurred and parts needed.
Cross train and assist other field service engineers as appropriate.
Provide guidance to less senior CSE's.
Provide guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines.
Conduct customer orientation and technical training on all aspects of equipment maintenance support for user applications.
Travel by car or commercial transportation to customer facility as well as travel to support customers throughout the western US and other regions in North America, as needed.
Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.