Technical Support Engineer|Semiconductor Equipment

KLA•Chandler, AZ

8d•$33 - $48•Onsite

About The Position

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network. In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Requirements

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years or equivalent years of experience
Excellent data analytical and diagnostic skills
Good presentation and communication skills
Proficient with all Windows Office suite applications such as Excel, PowerPoint, Power BI.

Nice To Haves

Hands-on experience in hardware and software integration, testing and troubleshooting in semiconductor wafer FILM and CD metrology systems is an advantage
Strong project management skill is a plus

Responsibilities

Respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve.
Collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction.
Document troubleshooting processes and technical findings to generate service reports and presentations.