Field Service Engineer - Parcels

Vanderlande•Marietta, GA

5d•Hybrid

About The Position

As a subsidiary of Toyota Industries (TICO), Vanderlande North America is experiencing rapid growth and extraordinary market demand. Vanderlande is a global leader in material handling system manufacturing, design, installation, and service, supporting major customers in e-commerce, parcel delivery, and air transportation. The Field Service Support Engineer (FSE) is a hybrid role within the Parcel Services team, combining hands-on field service support with technical subject matter expertise based out of the Marietta, GA headquarters. This role is responsible for ensuring high system uptime, customer satisfaction, and technical excellence across Vanderlande’s installed parcel systems.

Requirements

Associate’s or Bachelor’s degree in Electrical Engineering, Mechatronics, Mechanical Engineering, or related field (or equivalent experience).
Minimum 3–5 years of experience supporting electromechanical or material handling systems.
Strong knowledge of: Electrical systems (PLCs, controls, sensors, drives), Mechanical systems (conveyors, motors, assemblies), Troubleshooting methodologies.
Ability to work independently and collaboratively in fast-paced environments.
Travel up to 50% across North America is required, including short-notice assignments and customer site support.
Ability to climb a 2-story ladder.
Ability to walk a mile in 20 minutes.
Ability to lift up to 30 lbs.
Comfortable working in office, factory, and construction environments.

Nice To Haves

5+ years supporting automated material handling or parcel systems.
Experience in parcel, logistics, or material handling industries.
Familiarity with Siemens or Allen-Bradley PLC diagnostics.
Experience supervising field projects or delivering technical training.

Responsibilities

Perform preventive maintenance visits and system inspections at customer sites on a scheduled basis.
Execute corrective maintenance activities, ensuring timely resolution within defined service windows.
Respond to emergency service calls with minimal notice to restore operational continuity.
Diagnose and resolve electrical, mechanical, and controls-related issues on parcel handling systems.
Act as a Field Supervisor for small RMR (Repair, Maintenance, Retrofit) projects, including: Coordinating on-site activities, Managing subcontractors and site safety, Ensuring quality and timely delivery.
Maintain clear documentation of service activities, findings, and recommendations.
Build strong customer relationships through professional on-site engagement.
Provide 2nd and 3rd line technical support for service desk escalations and customer cases.
Lead or support complex troubleshooting and root cause analysis activities remotely or on-site.
Handle technical service requests, including system optimization, upgrades, and modifications.
Serve as a Subject Matter Expert (SME) for parcel systems within the organization.
Deliver technical training programs: At the Innovation Center in Marietta, On-site at customer facilities.
Support internal teams (service, engineering, sales) with technical expertise and best practices.
Contribute to continuous improvement initiatives, documentation, and knowledge sharing.

Benefits

Aspire. Grow. Achieve. Together
Develop your career and satisfy your ambitions
Personal growth
Thrive on achievement
Successful and prosperous career in a challenging and rewarding international environment
Freedom and flexibility
Express yourself
Connected to our dedicated people
Building strong relationships
Rising to the challenge of industry-leading projects
Grow, take ownership and make every day better
Spirit of adventure
Fulfill your ambitions for personal development through our Academy
Necessary knowledge, tools, and support
Confidence and ability to exceed our customers’ expectations in over 100 countries
Seize the initiative and have a hands-on role working in a positive environment
Deliver tangible, state-of-the-art products
Improve the competitiveness of our highly visible customers
Enthusiasm and driven to reach our destination
Profitable and growing company
Focus on your future