Field Service Engineer - Medical Imaging (Metro NYC / Tri-State Area)

Philips•Easton, CT

3d•$47 - $73•Onsite

About The Position

This role is responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites nationally. The ideal candidate will be able to travel nationally but will be located in the greater New York City area. The role involves delivering exceptional customer service by setting clear expectations, meeting commitments and arrival times, and resolving customer issues efficiently. It also requires building strong customer relationships by understanding their business environment while contributing to service revenue growth. Collaboration as an active member of the regional team to improve processes, identify training gaps, and share best practices is expected. Continuous expansion of capabilities by learning new tools and becoming qualified across multiple modalities as needed is also part of the role. The position requires completing all required administrative and compliance tasks in accordance with company, state, and federal regulations, including accurate documentation for timesheets, service work orders, expense reports, PMs, FCOs, installations, and adherence to quality and safety standards. Diagnosing and resolving electronic, mechanical, and network-related system issues using established tools, resources, and escalation processes is key. Performing preventative maintenance, field changes, installations, and corrective service within required timeframes is also a responsibility. The role requires extensive travel (approximately 90%) with the ultimate focus being in the assigned territory to support customer sites, but will require overnight stays and air travel nationwide to support the field as necessary.

Requirements

1+ years of diagnostic imaging service experience (field or hospital-based) or 3+ years in an electromechanical service environment.
Strong technical aptitude with the ability to apply electronic, mechanical, and networking principles to install, troubleshoot, and repair complex systems.
Comfortable using a wide range of diagnostic tools and test equipment.
Associate degree in electronics or a related field, or an equivalent combination of education and hands-on experience.
Practical problem-solving skills in regulated service environments.
Able to meet the physical, cognitive, and environmental job requirements of a field service role, with or without reasonable accommodation.
Extensive travel expectation (90%).
Working in hospitals, healthcare facilities, home offices, and remote settings.
Candidates must reside in a city within their territory (Metro NYC / Tri-State Area) that holds the majority of the customer base and be located near (within 1 hour drive) a major (non-regional) airport to be considered.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Nice To Haves

Experience supporting diagnostic X-Ray, Cath Labs, or Image-Guided therapy equipment is preferred.

Responsibilities

Deliver exceptional customer service by setting clear expectations, meeting commitments and arrival times, and resolving customer issues efficiently.
Build strong customer relationships by understanding their business environment while contributing to service revenue growth.
Collaborate as an active member of the regional team to improve processes, identify training gaps, and share best practices.
Continuously expand capabilities by learning new tools and becoming qualified across multiple modalities as needed.
Complete all required administrative and compliance tasks in accordance with company, state, and federal regulations.
Accurate documentation for timesheets, service work orders, expense reports, PMs, FCOs, installations, and adherence to quality and safety standards.
Diagnose and resolve electronic, mechanical, and network-related system issues using established tools, resources, and escalation processes.
Perform preventative maintenance, field changes, installations, and corrective service within required timeframes.
Travel extensively (approximately 90%) with the ultimate focus being in the assigned territory to support customer sites, but will require overnight stays and air travel nationwide to support the field as necessary.