Field Service Engineer - Medical Imaging (Metro NYC / Tri-State Area)

Philips•Stamford, CT

1d•Onsite

About The Position

This role is for a Field Service Engineer specializing in Medical Imaging, covering the Metro NYC / Tri-State Area. The primary responsibility is to manage customer relationships by effectively installing, troubleshooting, servicing, and maintaining equipment at customer sites nationally. The ideal candidate will be located in the greater New York City area and able to travel nationally, with an expected travel rate of approximately 90%. The role involves delivering exceptional customer service, building strong customer relationships, collaborating with the regional team, and continuously expanding technical capabilities across multiple modalities. Administrative tasks, including accurate documentation for various service-related activities and adherence to quality and safety standards, are also crucial. The engineer will diagnose and resolve electronic, mechanical, and network-related system issues and perform preventative maintenance, field changes, installations, and corrective service within required timeframes. Extensive travel, including overnight stays and air travel, is expected to support customer sites nationwide, with a focus on the assigned territory.

Requirements

Hands-on experience working in diagnostic imaging service in a hospital setting.
3+ years in an electromechanical service environment.
Experience supporting diagnostic X-Ray, Cath Labs, or Image-Guided therapy equipment is required.
Strong technical aptitude with the ability to apply electronic, mechanical, and networking principles to install, troubleshoot, and repair complex systems.
Comfortable using a wide range of diagnostic tools and test equipment.
Associate degree in electronics or a related field, or an equivalent combination of education and hands-on experience.
Practical problem-solving skills in regulated service environments.
Able to meet the physical, cognitive, and environmental job requirements of a field service role, with or without reasonable accommodation.
Candidates must reside in a city within their territory (Metro NYC / Tri-State Area) that holds the majority of the customer base and be located near (within 1 hour drive) a major (non-regional) airport to be considered.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Nice To Haves

Extensive travel expectation.

Responsibilities

Deliver exceptional customer service by setting clear expectations, meeting commitments and arrival times, and resolving customer issues efficiently.
Build strong customer relationships by understanding their business environment while contributing to service revenue growth.
Collaborate as an active member of the regional team to improve processes, identify training gaps, and share best practices.
Continuously expand capabilities by learning new tools and becoming qualified across multiple modalities as needed.
Complete all required administrative and compliance tasks in accordance with company, state, and federal regulations.
Diagnose and resolve electronic, mechanical, and network-related system issues using established tools, resources, and escalation processes.
Perform preventative maintenance, field changes, installations, and corrective service within required timeframes.
Travel extensively (approximately 90%) with the ultimate focus being in the assigned territory to support customer sites, but will require overnight stays and air travel nationwide to support the field as necessary.