Field Service Engineer, LCMS

LMSI, LLC dba Lighthouse Lab Services • Carrollton, TX

2d • $42 - $48 • Onsite

About The Position

Lighthouse Lab Services is the nation's premier medical laboratory consulting, management, and recruiting company with a collaborative team of scientists, consultants, field service engineers, and industry experts. We are a dedicated team of professionals who value innovation, quality, and a commitment to making quality lab testing more accessible.

Position Overview
We are seeking a Field Service Engineer, LCMS with over 5+ years of specialized expertise in Shimadzu repair experience and Sciex repair experience.

Requirements

• Minimum of 5 years in industrial/clinical laboratory experience that included performing routine and incident-based instrumentation maintenance and repairs. This experience must include advanced knowledge Shimadzu repair experience and Sciex repair experience.
• Excellent analytical, problem-solving, and communication skills are required.

Nice To Haves

• Experience with biological sample preparation is preferred but not required.

Responsibilities

• Perform complex on-site service and repair tasks, including installation, preventive maintenance, troubleshooting, and calibration of immunoassay instruments and associated automation.
• Provide remote phone support and onsite troubleshooting and maintenance guidance to internal team members as well as for clients.
• Serve as a senior point of contact for escalated technical issues and provide mentorship to junior FSEs.
• Maintain a high level of customer satisfaction by ensuring prompt response, clear communication, and technical excellence.
• Coordinate and provide offsite and onsite installations of equipment.
• Document service calls accurately in the CRM system
• Evaluate and advise on laboratory space and upfitting requirements appropriate for selected instrumentation across client laboratories.
• Coordinate with and advise on vendors providing services for instrumentation.
• Maintain appropriate inventory of parts and tools to support efficient service delivery.
• Leading the tracking and completion of projects as directed.
• Completes all administrative duties, including but not limited to, expense reporting, parts ordering, and making travel arrangements.
• This position will require overnight travel with travel up to 70% of the time and requires a valid driver's license.

Benefits

• Medical, Vision, and Dental insurance
• 15 days Paid Time Off to start (vacation and sick days)
• 10 Paid Holidays
• 401(k) retirement plan with up to 4% Company match
• Company-paid Life + AD&D, Short- and Long-Term Disability
• Paid Volunteer Time Off
• Partially Paid Medical Leave / Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree