MedTech Field Service Engineer - Imaging - Eastern

IQVIA•Cincinnati, OH

1d•Remote

About The Position

MedTech Field Service Engineer - Imaging - Eastern. This role involves installing, troubleshooting, and repairing mammography imaging systems, including fixed and rotating gantry assemblies. The engineer will diagnose and repair mechanical and electromechanical gantry components, perform system-level fault isolation, and conduct mechanical alignment, motion verification, and system calibration. Responsibilities also include supporting system installations, upgrades, and ensuring system performance after repairs or modifications. The role requires accurate documentation of service activities and compliance with relevant regulations such as MQSA and FDA. The position requires regional travel to clinical sites and a minimum of 20 hours per week.

Requirements

Associate degree or higher in Biomedical Engineering, Electronics, Mechanical Engineering, Electromechanical Technology, or related technical discipline OR equivalent combination of education and relevant field experience.
3–5+ years of hands on experience servicing medical imaging equipment or complex electromechanical systems.
Direct experience with mammography systems or closely related imaging platforms (e.g., X ray, fluoroscopy, C arms, CT gantry assemblies).
Demonstrated experience supporting mechanical motion systems, rotating assemblies, or precision electromechanical structures.
Strong skills in electromechanical troubleshooting and repair.
Ability to read and interpret mechanical drawings, electrical schematics, and OEM service documentation.
Proficiency using hand tools, power tools, multimeters, and alignment or calibration equipment.
Ability to safely handle, secure, and align gantry subassemblies during service activities.
Ability to lift and maneuver components up to 70 lbs with appropriate assistance.
Ability to stand, bend, kneel, and work around imaging equipment for long periods.
Authorization to work in the US without the need for sponsorship.

Nice To Haves

Prior OEM or ISO mammography system experience.
Direct experience with gantry alignment, motion control tuning, or compression system servicing.
Experience working in regulated medical device environments.
Background as a Field Service Engineer supporting diagnostic imaging equipment.
Working knowledge of DICOM, PACS, or hospital IT interfaces as related to imaging systems.

Responsibilities

Install, troubleshoot, and repair mammography imaging systems, including fixed and rotating gantry assemblies.
Diagnose and repair mechanical and electromechanical gantry components, including motorized arms and rotational assemblies, compression paddles and drive mechanisms, bearings, counterbalances, encoders, belts, and lead screws, and positioning sensors, interlocks, and safety systems.
Perform system level fault isolation across mechanical, electrical, and software domains.
Conduct mechanical alignment, motion verification, and system calibration in accordance with manufacturer specifications.
Restore system operation following mechanical failure, component wear, or functional misalignment.
Support system installations, relocations, and de installations, including gantry assembly and disassembly, mechanical alignment and structural setup, and post installation functional validation.
Perform hardware and software updates following approved service procedures.
Verify system performance after repairs, modifications, or upgrades.
Accurately document troubleshooting activities, repairs performed, parts replaced, and system status in service management systems.
Follow applicable MQSA, FDA, radiation safety, and internal quality system requirements.
Maintain required service records and technical documentation related to imaging equipment repairs.