Field Service Engineer III (NJ, NY, PA, DE) - Electrophysiology Technologies
About The Position
This position is remote and will support a territory that includes New Jersey, Pennsylvania, Delaware, and other areas as needed. Individuals must reside within the territory, preferably within a 60-minute drive of Trenton, NJ. The Field Service Engineer is the primary technical representative for Medtronic EP Technologies (formerly CAS) Affera customers and the sales and clinical teams. The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance, and de-installation of all Affera systems at customer sites. The FSE works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing, Quality, Production, and Engineering groups in order to continually evaluate the product's performance in the field. This position may also require providing technical assistance to physicians or technologists during a clinical procedure. EP Technologies offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias, enabling clinicians to perform procedures with superior outcomes. Medtronic's Diversity Networks and Employee Resource Groups (ERGs) are building a sense of community, belonging, and activation for Medtronic employees. Medtronic supports diversity networks and ERGs focused in various areas such as gender, ethnicity, age, faith, sexual orientation, military veteran status, disability status, and other shared affinities.
Requirements
- High School Diploma or equivalent required.
- 4 years of technical, clinical field service, technical internship or clinical customer support experience.
Nice To Haves
- Bachelor’s degree in an Engineering discipline
- Ability to apply engineering principles such as electrical, mechanical, thermodynamic and biomedical to troubleshooting without complete technical documentation.
- Ability to troubleshoot problems and technically diagnose medical equipment.
- Excellent English writing and verbal communication skills
- Excellent time management skills and detail oriented
- Flexibility to travel frequently including possible international locations.
- Ability to work independently, self-motivated and without direct supervision.
- Extensive direct, face to face customer contact and interaction
- Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Affera products and services
- For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Responsibilities
- Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of EP Technologies Affera systems.
- Maintain and submit technical records and documentation as per regulatory requirements.
- Provide information from experience in the field to colleagues in the office as well as updates to the database.
- Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.
- Provide input to Engineering and Manufacturing for upgrades to Affera products.
- Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base.
- Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.
- Investigate, analyze, and recognize trends in technical data as it relates to Affera products.
- Participate in special projects as requested by the US Field Service Manager or designee.
- Participate in and provide technical training to physicians, EP technicians, and department managers at customer sites.
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
