Field Service Engineer III - Chromatography & MS (Eastern Washington)

Thermo Fisher Scientific • Washington, DC

13d • $40 - $60 • Hybrid

About The Position

Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. As a team of Field Service Engineers, we are responsible for leading all aspects of field service support and customer relationship management. The successful candidate will provide complete services on mass spectrometry, liquid chromatography, and ion chromatography systems including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth. The territory primarily covers Eastern Washington (Tri-Cities, Moses Lake, and Spokane) and surrounding areas, with up to 75% overnight travel required.

Requirements

• High school diploma or GED required
• 5+ years of hands-on experience as a Service Engineer working with analytical instrumentation, including Chromatography and Mass Spectrometry systems, or equivalent relevant industry experience.
• Effective interpersonal skills and ability to establish good customer rapport are critical.
• Ability to prioritize service requests and produce clear and concise documentation
• Ability to work independently within a customer location
• Must be available to travel overnight up to 75% within the territory or other areas as the need arises
• Maintain a valid driver’s license and safe driving record

Nice To Haves

• Bachelor’s degree in Chemistry, Science, or a related field preferred

Responsibilities

• Perform on-site installation, repair, maintenance and qualifications.
• Must be client-focused, working in conjunction with other service and sales teams.
• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
• Review reports and documentation from customers and inspect malfunctioning product to pinpoint nature and scope of problem.
• Analyze review and inspection findings to understand source of problem, and recommends repair, replacement, or other corrective action.
• Coordinate problem resolution with engineering, customer service, and other service support personnel to expedite repairs.
• Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
• Other duties may be assigned

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED