Field Service Engineer II
About The Position
A core tenant at IMS is a "People First" point of view. We agonize over getting the right people on board, in the right seats, and fostering an environment where each person can find autonomy, mastery, and purpose in their work. Field Service Engineer II emphasizes customer satisfaction, technical troubleshooting skills, and collaborative teamwork in daily operations with other Field Service Engineers. A successful Field Service Engineer II at IMS Nanofabrication displays strong problem-solving and decision-making skills and a deep understanding of the impact of quickly diagnosing and addressing problems in the customer environment. They have a strong desire to master both the technical attributes of our Multi-Beat Mask Writer and the people skills required to take the role in front of our critical customer. IMS has a primary US office in Santa Clara, CA – in the heart of Silicon Valley - and a critical office and training center in Hillsboro, OR; this role requires an in-person presence in our Santa Clara, CA office with a daily presence at our nearby customer site(s). This non-exempt role reports directly to the Lead, Field Service Engineer in charge at IMS America and strongly aligns with the headquarters' R&D and Operations teams in Vienna, Austria.
Requirements
- Bachelor of Science degree in Engineering discipline.
- 2~5+ years of Field Service experience
- At least 3 – and preferably 5 years of customer-facing experience and good written and verbal communication skills.
- Good problem-solving skills.
- Excellent interpersonal skills, and enjoy being part of and integrating with a global team
- Excited to be part of a fast-paced and fast-growing entity.
Nice To Haves
- Understanding of eBeam Sources and/or Magnetic Optics
- Understanding of digital electronics, schematics & HV power supply systems
- Understanding of Ultra-High Vacuum equipment
- Understanding of Linux/UNIX & Block-runner Commands
- Understanding of Customer Support & Cleanroom Fab experience
Responsibilities
- Be a part of a growing team of professional Field Service Engineers in Santa Clara, CA.
- Internally align on and perform the activities related to the installation, annual preventive maintenance, and issue resolution of a growing fleet of Multi-Beam Mask Writers.
- Ensure that the IMS-defined methodologies and procedures are uniformly followed and provide feedback to Headquarters regarding improvements, gaps, or necessary changes.
- Take part in special task force teams that handle customer escalations and challenging incidents, including professional and regular communication with the customer and headquarters functions.
- Ensure seamless and transparent communication of all status updates to IMS US leadership.
- Maintain and build excellent customer relationships with local Tool Owners and other critical customer stakeholders.
- Attend daily fab-related customer meetings to update the team's ongoing and planned issue resolution, installation, and Annual Preventive Maintenance activities.
Benefits
- Excellent professional and personal development opportunities in an international company.
- Very collegial and motivated team with short communication channels.
- Top-equipped workplace (modern office, laptop, height-adjustable desk).
- Competitive salary
- Paid time off
- Medical, dental and vision plans
- Life, disability coverage
- 401K plan + company match
- Annual bonus
- Employer-paid benefits
- 401K with generous company match
- Incentive pay for eligible roles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
