Field Service Engineer II (Oahu, Hawaii)

Abbott • Honolulu, HI

2d • $27 - $53 • Remote

About The Position

This position is field-based remote and will cover the territory of Oahu, Hawaii, requiring up to 50% travel. As a Field Service Engineer II within Abbott's Diagnostics Division, you will act as a trusted technical expert for customers. Your responsibilities include installing, maintaining, and troubleshooting diagnostic instruments, ensuring compliance with quality standards and customer satisfaction. You will manage your assigned territory, resolve complex technical issues, and collaborate with cross-functional teams to achieve business objectives. The work you do directly impacts patient care by ensuring the reliability of diagnostic systems.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 50% within the assigned territory.
• Must have a Valid Driver’s License.

Nice To Haves

• Strong troubleshooting and problem-solving skills with laboratory instrumentation
• Ability to work independently and thrive in team environments
• Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)
• Effective communication and interpersonal skills.

Responsibilities

• Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
• Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
• Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree