Field Service Engineer II
About The Position
The Field Service Engineer 2 (FSE 2) is responsible for installing and maintaining Growth Direct systems to meet or exceed customer expectations. This position requires critical problem-solving skills, both technically and in handling customer situations. The FSE 2 is an experienced professional with well-developed communication skills who has an understanding of industry practices and company policies. As the customer-facing technical resource, the FSE 2 will be required to perform technical work and make decisions at the customer site, which will require prioritization, evaluation, and clear communication with support and guidance from a supervisor and senior-level FSEs.
Requirements
- Demonstrated ability to read, comprehend, and interpret scientifically written documentation, including organizational and instrument procedures, and those from customer and/or regulatory agencies
- Strength in defining problems, collecting data, establishing facts, and drawing valid conclusions
- Ongoing development of professional output including written and verbal communications
- Critical thinking in technical decision making as related to prioritizing schedule, making travel choices, and recognizing when to escalate issues to management
- Computer/Microsoft Office proficiency, especially in Outlook, Excel
- Professional email etiquette
- Presents recommendations and receives support and guidance from a supervisor and senior-level FSE
- Experience working with mechanical systems consisting of pneumatic and servo-controlled mechanisms
- Experience working directly on software-controlled instruments
- Demonstrated experience working in ISO or GMP controlled environments in the life science field
- Acquired knowledge of computer networking
- Previous experience having worked as a field engineer and understanding of appropriate and professional customer handling are required.
- Understanding of the FSE role and openness to mentoring by senior-level FSEs
- Knowledge of procedures to effectively contribute to updates and procedure improvements
- Minimum of technical degree or equivalent military experience, bachelor’s degree preferred
- 2+ years of relevant work experience
Responsibilities
- Perform successful installations at new and existing customer sites
- Complete regularly scheduled Preventative Maintenance activities on time
- Provide dependable and reliable service for emergency customer repairs per service levels defined by the Warranty or Service Contract
- Complete all paperwork within departmental goals
- Complete service reports, expense reports, and SFDC requirements
- Complete all necessary training on time to meet Quality requirements
- Develop working knowledge of industry practices and company policies
- Support the new instrument Sales Process by performing site inspections
Benefits
- competitive total compensation package
- attractive benefits package
- cash incentive opportunities
- equity grant
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
