Field Service Engineer II

Rapid Micro Biosystems • Remote-California, CA

7d • $90,000 - $115,000 • Onsite

About The Position

The Field Service Engineer 2 (FSE 2) is responsible for installing and maintaining Growth Direct systems to meet or exceed customer expectations. This position requires critical problem-solving skills, both technically and in handling customer situations. The FSE 2 is an experienced professional with well-developed communication skills who has an understanding of industry practices and company policies. As the customer-facing technical resource, the FSE 2 will be required to perform technical work and make decisions at the customer site, which will require prioritization, evaluation , and clear communication with support and guidance from a supervisor and senior-level FSEs.

Requirements

• Demonstrated ability to read, comprehend, and interpret scientifically written documentation, including - organizational and instrument procedures, and those from customer and/or regulatory agencies
• Strength in defining problems, collecting data, establishing facts, and drawing valid conclusions
• Ongoing development of professional output including written and verbal communications
• Critical thinking in technical decision making as related to prioritizing schedule, making travel choices, and recognizing when to escalate issues to management
• Computer/Microsoft Office proficiency, especially in Outlook, Excel
• Professional email etiquette
• Presents recommendations and receives support and guidance from a supervisor and senior-level FSE
• Experience working with mechanical systems consisting of pneumatic and servo-controlled mechanisms
• Experience working directly on software-controlled instruments
• Demonstrated experience working in ISO or GMP controlled environments in the life science field
• Acquired knowledge of computer networking
• Previous experience having worked as a field engineer and understanding of appropriate and professional customer handling are required.
• Understanding of the FSE role and openness to mentoring by senior-level FSEs
• Knowledge of procedures to effectively contribute to updates and procedure improvements

Nice To Haves

• bachelor’s degree preferred

Responsibilities

• Perform successful installations at new and existing customer sites
• Complete regularly scheduled Preventative Maintenance activities on time
• Provide dependable and reliable service for emergency customer repairs per service levels defined by the Warranty or Service Contract
• Complete all paperwork within departmental goals
• Will complete service reports, expense reports, and SFDC requirements
• Complete all necessary training on time to meet Quality requirements
• Develop working knowledge of industry practices and company policies
• Support the new instrument Sales Process by performing site inspections

Benefits

• competitive total compensation package
• base pay
• attractive benefits package
• cash incentive opportunities
• equity grant

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree