Field Service Engineer II - NYC/NJ
About The Position
The Field Service Engineer is responsible for driving significant impact to the digital pathology team. They must respond quickly to repairs, installations, Preventative Maintenance and other service calls with a high degree of technical expertise. This position reports to the Regional Field Service Manager and is part of the Digital Pathology - East team, located in New York area, working remotely covering the Northeast region and assisting other regions as needed. In this role, you will have the opportunity to: Provide advanced remote and on-site escalation support of Digital Pathology Equipment to the North American Selling Unit, with the objectives of minimizing customer downtime and generating revenue opportunities, communicate trends and correct parts issues Provide proactive technical support through the dissemination of technical memos, bulletins, and related information, as well as recurring Service Excellence calls including trends, upcoming changes, and the sharing of best practices Work collaboratively with product management and other relevant Business Unit departments to review and maintain instrument quality reporting. Proactively identify declining quality trends and develop potential countermeasures
Requirements
- Associate’s degree plus 3+ years of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation OR equivalent military experience (working/worked on any mechanical, technical, laboratory, pneumatic or any related instruments.)
- Must have a valid driver's license with an acceptable driving record
- Ability to lift, move or carry equipment up to 40 lbs
Nice To Haves
- Bachelor’s Degree preferred.
- Field Service Engineering experience in Diagnosing and repairing medical devices, electromechanical equipment, or scientific instruments.
- Field Service Engineering and/or Networking/IT system upgrades.
- Experience in A lab or hospital environment.
- Professional with strong technical acumen – analytical with the ability to understand complex system operation and troubleshooting
- Building and nurturing internal and external customer relationships
- Excellent organizational, planning and prioritization skills
Responsibilities
- Provide advanced remote and on-site escalation support of Digital Pathology Equipment to the North American Selling Unit, with the objectives of minimizing customer downtime and generating revenue opportunities, communicate trends and correct parts issues
- Provide proactive technical support through the dissemination of technical memos, bulletins, and related information, as well as recurring Service Excellence calls including trends, upcoming changes, and the sharing of best practices
- Work collaboratively with product management and other relevant Business Unit departments to review and maintain instrument quality reporting.
- Proactively identify declining quality trends and develop potential countermeasures
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
