Field Service Engineer II
About The Position
The Field Service Engineer (FSE) is responsible for installing, qualifying, maintaining, and servicing Repligen products: XCell ™ ATF, TFF, TFDF, Chromatography, filling systems, and PATSmart Analytical products. This is a hands-on, field-based role operating in the USA. The work is performed at customer sites, and travel is required to support installations, qualifications, training, and troubleshooting. Many service jobs are local, helping maintain a balanced and sustainable work schedule. The FSE works closely with Sales and Applications teams, Product Managers, and Repligen Service colleagues to resolve customer issues and ensure high-quality service delivery and customer satisfaction.
Requirements
- Bachelor’s degree in Electronics, Mechanics, Engineering, Laboratory Science, or equivalent work experience/training.
- 3 – 5 years of experience in field service for scientific instruments or bioprocess equipment.
- Strong planning skills to prepare all tools, equipment, and travel needed for customer visits.
- Identifies opportunities and demonstrates initiative for continued growth and driving process improvements.
- Strong analytical, mechanical, and electronic aptitude.
- Ability to execute SOPs and technical documentation.
- Excellent verbal and written communication skills in English.
Nice To Haves
- Experience with working in a Cleanroom is preferred.
- GMP or GLP experience preferred.
Responsibilities
- Install, qualify (IQ/OQ/PQ), maintain, and repair TFF/TFDF Systems, Chromatography, PATsmart™ Analytical products, XCell™ ATF, and related systems.
- Collaborate with internal teams to execute Site Acceptance Tests (SAT) and support Factory Acceptance Tests (FAT) as needed.
- Deliver customer training on system operation, software, and accessories.
- Provide remote and on-site technical support to customers and internal teams.
- Maintain accurate documentation of all service activities and escalate issues as needed, including technical information regarding resolutions to field problems, delivering post-visit findings and reports to appropriate internal teams.
- Collaborate with global FSE teams and Field Service Manager to share knowledge and coordinate service efforts.
- Follow-up with customers and/or colleagues on all Service deliverables, pre and post service events, with the ability to explain details to customers when helping them resolve issues.
- Understand the customer application and use that knowledge when engaging the customer.
- Ensure compliance with GMP and other regulatory standards during service activities.
- Review and contribute to service documentation, SOPs, and work instructions.
Benefits
- paid time off
- health/dental/vision
- retirement benefits
- flexible spending accounts
- variable cash programs (bonus or commission)
- equity as part of the compensation package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
