Field Service Engineer I
Ziehm Orthoscan•New Orleans, LA
•Onsite
About The Position
Ziehm Orthoscan Inc., a Medical Device manufacturer, is seeking a motivated, career-oriented professional with a positive can-do attitude to join their team as a full-time Field Service Engineer I in the New Orleans LA area. This role is field-based and customer-facing, responsible for proper installs, troubleshooting issues, and maintaining products/equipment to ensure the highest quality. The company emphasizes a culture of pride in building products that improve lives and offers opportunities for growth, competitive compensation, and a comprehensive benefits package.
Requirements
- Minimum 2 years’ experience as a Field Service Engineer with medical digital imaging systems and general fluoroscopy equipment.
- Advanced knowledge of digital and analog circuitry, medical digital imaging systems, and general fluoroscopy.
- General computer knowledge to include DOS, Microsoft Windows, Unix or Linux.
- Must report company expenses incurred within the set company timeline.
- Must maintain a clean driving record, valid driver’s license and meet company insurability guidelines.
- Ability to work professionally with many different personalities.
- Must be willing to travel on a moment’s notice, domestic and international.
- Must be highly dependable and have a strong desire for problem solving.
- Must be able to successfully multi-task to meet deadlines.
- Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects.
- Must have effective communication skills.
- Must observe and follow all safety standards.
- Must follow all SOP’s and Work Instructions per policy.
Nice To Haves
- Bachelor’s Degree preferred or at minimum an associate degree in Biomedical, electronics or related technical degree.
- Equivalent military/government training will be considered.
Responsibilities
- Identify, analyze, and repair product failures; orders and replace parts as needed.
- Provides consistent on-going support to customers through technical phone support, product installation, and service support to Customers in the field.
- Provide product feedback on any issues/trends observed in the field and assist in developing solutions.
- Responsible for reporting any observed deviations from established product quality standards and specifications to the Regional Service Manager.
- Responsible for reporting any delays in servicing the customer to the Regional Service Manager for escalation.
- Responsible for actively maintaining all necessary paperwork, emails, vendor credentialing, training, tools, supplies, parts, etc.
- Responsible for informing Regional Service Manager of customer complaints and for knowing the Company’s Quality Policy, departmental objectives, and how the work performed impacts quality.
- Attends product specific training when required.
- Responsible for oversite of proper crating and uncrating of C-Arm’s.
- DEMO and clinical support for equipment at trade shows.
- Must follow company policy on corporate credit cards.
- Other tasks as assigned.
Benefits
- Ten paid holidays
- generous PTO and vacation time plan
- Great benefit plans, major medical, dental and vision
- Company 401(k) plan with an employer match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
