Field Service Engineer I
Ziehm Orthoscan•Cleveland, OH
•Onsite
About The Position
Ziehm Orthoscan Inc., a Medical Device manufacturer, is seeking a motivated, career-oriented professional with a positive can-do attitude to join their team as a full-time Field Service Engineer I in the Cleveland/Akron OH area. This role is field-based and customer-facing, responsible for proper installs, troubleshooting issues, and maintaining products/equipment to ensure the highest quality. The ideal candidate must live in the local hiring area and be able to travel by interstate and domestic air travel.
Requirements
- Minimum 2 years’ experience as a Field Service Engineer with medical digital imaging systems and general fluoroscopy equipment
- Advanced knowledge of digital and analog circuitry, medical digital imaging systems, and general fluoroscopy
- General computer knowledge to include DOS, Microsoft Windows, Unix or Linux
- Must report company expenses incurred within the set company timeline.
- Must maintain a clean driving record, valid driver’s license and meet company insurability guidelines.
- Ability to work professionally with many different personalities.
- Must be willing to travel on a moment’s notice, domestic and international.
- Must be highly dependable and have a strong desire for problem solving.
- Must be able to successfully multi-task to meet deadlines.
- Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects.
- Must have effective communication skills.
- Must observe and follow all safety standards.
- Must follow all SOP’s and Work Instructions per policy.
Nice To Haves
- Bachelor’s Degree preferred or at minimum an associate degree in Biomedical, electronics or related technical degree. Equivalent military/government training will be considered.
Responsibilities
- Identify, analyze, and repair product failures; orders and replace parts as needed
- Provides consistent on-going support to customers through technical phone support, product installation, and service support to Customers in the field
- Provide product feedback on any issues/trends observed in the field and assist in developing solutions
- Responsible for reporting any observed deviations from established product quality standards and specifications to the Regional Service Manager
- Responsible for reporting any delays in servicing the customer to the Regional Service Manager for escalation
- Responsible for actively maintaining all necessary paperwork, emails, vendor credentialing, training, tools, supplies, parts, etc.
- Responsible for informing Regional Service Manager of customer complaints and for knowing the Company’s Quality Policy, departmental objectives, and how the work performed impacts quality
- Attends product specific training when required
- Responsible for oversite of proper crating and uncrating of C-Arm’s
- DEMO and clinical support for equipment at trade shows
- Must follow company policy on corporate credit cards
- Other tasks as assigned
Benefits
- Ten paid holidays
- generous PTO and vacation time plan
- Great benefit plans, major medical, dental and vision
- Company 401(k) plan with an employer match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
