Field Service Engineer I
About The Position
Training/entry level position designed for new college/technical school graduates, interns or incumbents with minimal knowledge and experience in CNC machine electronics, mechanics or operations and related engineering concepts (general repair, debugging, preventive maintenance, routine customer issues resolution). With regular supervision, and assistance plus classroom instruction, job shadowing and hands-on training, this incumbent learns how to inspect malfunctioning or damaged product to determine nature and scope of problem; investigates and resolves customer issues of minor significance; recommends repair, replacements, or other corrective actions; coordinates problem resolutions with applications engineering, spare parts team members and other personnel to expedite repairs; maintains records of performance reports; and provides communication between the customer and the company.
Requirements
- High School diploma or recent college graduate in an engineering discipline with less than one year of hands-on experience or equivalent combination of education and experience/training or student currently enrolled in an CNC mechanical/electrical engineering course
- Ability to read and interpret mechanical drawings and electrical schematics
- Basic understanding of the machine electrical and/or mechanical systems
Nice To Haves
- Knowledge and experience with CNC grinding processes
Responsibilities
- Learns how to inspect malfunctioning or damaged product to determine nature and scope of problem
- Learns how to investigate and resolves customer issues of minor significance
- Recommends repair, replacements, or other corrective actions
- Coordinates problem resolutions with applications engineering, spare parts team members and other personnel to expedite repairs
- Maintains records of performance reports
- Provides communication between the customer and the company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
