Field Service Engineer I
About The Position
Shimadzu Scientific Instruments is seeking a Field Service Engineer to join our team and provide service and support for our analytical instrumentation. In this position, you will be responsible for a variety of service-related functions, including the repair, maintenance, installation, troubleshooting, and performance verification of assigned products. This role will primarily support GC, GCMS, LC, and LCMS systems and is best suited for someone with a strong service background who is comfortable working independently in the field. This position requires significant travel, including local travel by company vehicle and regular flights between regions. Candidates should expect to travel at least 80%, including frequent overnight travel, to support customer and business needs.
Requirements
- Associate degree in Electrical Engineering or Technology; a bachelor’s degree is preferred.
- At least four years of experience in repairing analytical instrumentation, including GC, GCMS, LC, LCMS, HPLC, AA, or similar instruments.
- Strong technical knowledge and understanding of these technologies.
- Excellent troubleshooting, communication, and customer relations skills.
- Ability to work independently with limited supervision in a field-based service role.
- Willingness and ability to travel at least 80%, including frequent overnight travel and flights between regions.
- Valid driver’s license required.
Responsibilities
- Provide daily repair, maintenance, installation, and performance verification support for assigned products.
- Support analytical instrumentation, primarily including GC, GCMS, LC, and LCMS systems.
- Handle field service calls with limited supervision across the assigned regional territory.
- Travel by company vehicle for local service calls and by air as needed for regional support.
- Conduct in-house bench repairs as needed, including support for demo equipment and instruments returned from customers.
- Offer technical support by phone to customers and field personnel regarding repairs, maintenance, troubleshooting, and installations.
- Maintain strong customer communication while completing service work in a timely and professional manner.
Benefits
- Matching 401K & Profit-Sharing Program
- Flexible Spending/Health Savings Accounts
- Generous & Front-Loaded Paid Time Off Plan
- Tuition Assistance Program for both graduate and undergraduate levels
- Pet Insurance
- optional Identity theft, legal pre-paid and critical care buy-up insurance benefits
- generous company paid life insurance & short-term disability programs
- Company car with a fuel card
- Company-paid cell phone
- Incentive Plan (10% of base salary) based on company and service performance
- Year-end discretionary bonus may also be awarded based on overall company performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
