Field Service Engineer (FSE I)
About The Position
The Field Service Engineer I is a hands-on electro-mechanical service role responsible for installing, maintaining, troubleshooting, and repairing medical and industrial equipment at customer sites. This position supports product installation, preventative maintenance, and corrective maintenance/repair services. The ideal candidate has practical experience servicing electro-mechanical products, troubleshooting equipment to the FRU level, working with wiring harnesses and sensitive electronic components, and using service tools such as a digital multimeter, vacuum/pressure meter, frequency counter, or similar diagnostic equipment. This is a field-based technician role, not an IT help desk, desktop support, networking, or software-only position. The right candidate must be comfortable traveling, working independently at customer sites, documenting service activity, and following service procedures accurately.
Requirements
- High school diploma or equivalent.
- At least 1 year of hands-on technical, electro-mechanical, repair, field service, or related equipment service experience.
- Experience troubleshooting equipment to the FRU level.
- Experience servicing electro-mechanical products.
- Ability to work with complicated wiring harnesses and sensitive electronic components.
- Familiarity with common service tools, including a digital multimeter.
- Ability to read and follow service procedures, technical documentation, and work instructions.
- Strong mechanical and electrical troubleshooting ability.
- Strong communication and customer-service skills.
- Ability to travel up to 80% of the time.
- Must have reliable transportation and own vehicle available for work use.
- Ability to work independently in the field.
- Ability to complete required Human Performance Test.
- Comfortable with a full-time, temp-to-hire employment structure.
Nice To Haves
- Experience with medical equipment, industrial equipment, diagnostic equipment, or technical field service.
- Experience with optical products.
- Experience using tools such as a vacuum/pressure meter, frequency counter, and digital multimeter.
- Command line or PowerShell familiarity.
- Experience supporting OEM equipment.
- Experience working in regulated, quality-controlled, ISO, healthcare, or customer-site environments.
- Strong documentation habits.
- Military technical training or hands-on technical trade experience.
Responsibilities
- Install, service, troubleshoot, and repair medical and industrial equipment at customer sites.
- Perform preventative maintenance and corrective maintenance repairs according to service requirements.
- Troubleshoot equipment issues to the FRU level.
- Diagnose electro-mechanical failures involving wiring, connectors, harnesses, components, assemblies, and sensitive electronics.
- Use service tools and diagnostic equipment, including digital multimeters and other test equipment.
- Follow service manuals, work instructions, safety procedures, and customer-specific requirements.
- Document service activity, findings, repairs, parts used, and next steps accurately.
- Communicate professionally with customers, internal teams, and service leadership.
- Travel as needed to support customer sites, including overnight travel.
- Maintain a professional field presence and protect Quest’s reputation for quality service.
Benefits
- Competitive pay
- Hands-on technical training
- Field service exposure
- Opportunity to build experience supporting medical and industrial equipment programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
