Field Service Engineer I - Remote, Orange County CA

Thermo Fisher Scientific • Chino, CA

6d • $26 - $34 • Remote

About The Position

The Field Service Engineer (FSE) performs customer installs, repairs, qualifications, and preventative maintenance on a variety of instruments in assigned territory. The FSE positively interacts with customers to solve technical problems and identify areas to improve their work.

Requirements

• Bachelor’s degree or associates degree with 2 years of relevant experience or high school diploma/GED with 4 years of relevant experience in engineering, biology, chemistry, or related field.
• 0-3 years of relevant experience with related science, engineering, and/or customer skills
• Ability to provide proof of full Covid-19 vaccination.
• Use effective questioning to identify customer needs.
• Exercises judgment setting work priorities and identifying the next steps.
• Requires minimal guidance.
• Participates as a positive influence on the team.
• Quickly adapts to change with positive and constructive feedback.
• Ability to travel 70-90% locally and occasionally overnight within the state.
• Responsible to effectively handle work schedule and shift according to changing priorities.
• Valid Driver’s license and clean driving record are required.
• Available for occasional weekend support may be required.

Nice To Haves

• Bachelor’s level degree
• Experience in a clinical, diagnostics and/or other regulated environment
• Interest in learning and understanding IT systems and processes.
• Experience in related product applications and instruments

Responsibilities

• Provides onsite installation of instruments, upgrades, updates, qualifications, repairs, and preventative maintenance service.
• Displays professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions.
• Achieves specified revenue targets while satisfying customers from instrument repair, installation, qualifications, and PM’s.
• Interacts with customers to offer and close the sale of service contracts and other service products.
• Collaborate with internal partners to resolve customer issues and improve processes.
• Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation Issue Process, Field Problem Report (FPR), and Field Service Report (FSR) submissions.
• Is familiar with and follows policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Performs Qualification & Validation Products at customer sites.
• Maintains their technical competency level servicing new instruments and problems by attending training, staff meetings, and remaining up to speed on new products, markets, customers, and competitors.
• Additional related duties or projects may be assigned by leadership.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree