Field Service Engineer I
Shimadzu Scientific Instruments•Dallas, TX
•Onsite
About The Position
Shimadzu Scientific Instruments is seeking a Field Service Engineer to join our team and play a vital role in providing exceptional service and support for our analytical instrumentation. In this position, you will be responsible for a variety of service-related functions, including the repair, maintenance, and performance verification of assigned products, including demo equipment and instruments returned from customers.
Requirements
- Associate degree in Electrical Engineering or Technology; a bachelor’s degree is preferred.
- At least four years of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
- Strong technical knowledge and understanding of these technologies.
- Excellent communication and customer relations skills.
- Willingness to travel
Responsibilities
- Provide daily repair and maintenance support for assigned products.
- Conduct in-house bench repairs as needed while primarily handling field service calls with limited supervision.
- Travel within the local region (including day and overnight trips) to support customer needs.
- Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.
Benefits
- Day 1 Benefits
- Competitive Salary
- Matching 401K
- Profit-Sharing Program
- Clear pathways for Career, Leadership and Personal Development
- Flexible Spending/Health Savings Accounts
- Generous & Front-Loaded Paid Time Off Plan
- Tuition Assistance Program for both graduate and undergraduate levels
- Pet Insurance
- optional Identity theft, legal pre-paid and critical care buy-up insurance benefits
- generous company paid life insurance & short-term disability programs
- Business casual Dress Attire & casual (jeans) Friday!
- Employee Resource Groups
- 10 paid vacation days
- 8 paid personal days
- 8 paid scheduled holidays
- 3 paid floating holidays
- short-term disability program with the company covering 100% of monthly premiums
- company car with a fuel card
- company-paid cell phone
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
