Field Service Engineer I - Houston, TX
About The Position
At Cytiva, one of Danaher’s operating companies, we are dedicated to innovating for tangible impact in life sciences, diagnostics, and biotechnology. Our work saves lives by providing new solutions to transform human health. Our customers engage in life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. Working at Cytiva means continuously improving yourself and the company, tackling challenges that truly matter with people who care for each other, our customers, and their patients. This role is part of the Hardware Solutions team and offers an opportunity for a life-changing career.
Requirements
- Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field OR equivalent military training OR Associate's degree with 2+ years’ experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment.
- Travel up to 45-55%, flying & driving, which may potentially include overnight stays, to cover the Gulf and lower Midwest regions.
- Valid driver’s license with an acceptable driving record.
- Ability to lift, move or carry equipment up to 50lb.
Nice To Haves
- Previous experience in Life Sciences / Med Device / Biotech industry.
Responsibilities
- Responsible for service, repair, and/or installation of products or IT solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts.
- Develop new customer service/product agreements.
- Respond to customer support calls within an assigned territory.
- Meet the daily service repair needs of customer equipment by driving customer satisfaction through Service Excellence.
- Perform basic troubleshooting, installation, preventive maintenance, and repair on designated equipment.
- Order and maintain spare parts inventory.
- Maintain regular communication with customers to ensure resolution and accurate follow-up.
- Utilize documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction.
- Drive service business growth through sales actions for service agreements, parts, upgrades, consumables, and equipment leads.
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k)
- Bonus/incentive pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
