Field Service Engineer I, Development Program

Ultima Genomics•Fremont, CA

8d•Hybrid

About The Position

Ultima Genomics is a rapidly growing company developing groundbreaking genomics technologies with the mission to drive the scale of genomic information for advances in biology and human health. They have developed a new sequencing approach to overcome high costs. The company is well-funded and has raised approximately $600 million from top-tier investors. The team comprises diverse expertise across healthcare, life sciences, engineering, technology, software, genomics, biotechnology, molecular and computational biology, and operations. This role is for a Field Service Engineer I - Development Program, involving a 4-month training program at their San Francisco Bay Area headquarters. During this program, trainees will learn about the company's tool from end to end, working hands-on with Engineering, Operations, Research, and Commercial groups on the production line, in engineering labs, and in the field. After the program, they will be placed at customer sites across the country.

Requirements

BS in science or engineering
Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting
Skilled at interpreting technical documentation and schematics (Electrical, Wiring, Fluidic, and mechanical drawings)
Ability to relocate to any US city at our client site, after our program
Good people skills with the ability to work independently and in a group
Talented at building prototypes from preliminary drawings and schematics
Meticulous and detail oriented.
Excellent organizational and communication skills
Motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
Holding a valid driver license is required.
Ability to travel 50% of the time, when necessary

Nice To Haves

Experience in biotech industry is a plus

Responsibilities

Provide on-site service to one account or small region, repair and/or installation of company instrumentation currently under development
Review technical reports and documents from customers.
Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers
Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
Manage customer interface with research and development groups.
Maintain a working relationship with customers and instill confidence and credibility in our company and product
Exceed customer expectations of service, support, and the product under development
Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations
Other job duties as assigned