Program Field Engineer

Viasat, Inc.•Duluth, MN

5d•Onsite

About The Position

At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

Requirements

10+ years' experience supporting SATCOM, RF systems, telecommunications infrastructure or related field engineering activities
Demonstrated experience supporting Department of Defense, Intelligence Community, or other mission-critical ground antenna systems and operational environments
Proven experience installing, integrating, testing, troubleshooting and sustaining communications systems in operational environments
Solid understanding of SATCOM systems, RF equipment, antenna systems, networking infrastructure and supporting ground systems
Experience conducting RF performance testing, system validation and technical troubleshooting using industry-standard test equipment
Proven ability to diagnose and resolve complex technical issues while supporting customer-facing operations
Solid communications skills, both verbal and written
Associates degree in Engineering, Electronics, Information Technology or equivalent experience
U.S. Government position. Citizenship required
Active DoD TS/SCI security clearance
Ability to travel domestically and internationally up to 50%

Nice To Haves

Hands-on experience performing Organization-Level (O-Level) and Depot-Level (D-Level) maintenance on satellite communications, RF systems, and ground infrastructure.
Strong background in satellite ground systems, antenna systems, RF communications equipment, and supporting network infrastructure.
Experience troubleshooting complex hardware, software, RF, and networking issues in operational environments with a focus on rapid restoration of service.
Knowledge of preventive maintenance, corrective maintenance, reliability-centered maintenance, and lifecycle sustainment best practices
Bachelor's Degree in Engineering, Electronics or Information Technology

Responsibilities

Provide installation, integration, testing, troubleshooting, maintenance, and sustainment support for mission-critical satellite communications systems supporting government customers worldwide.
Support field service activities, including Organization-Level (O-Level) Maintenance, Depot-Level (D-Level) Maintenance, corrective maintenance actions, preventive maintenance programs, and lifecycle sustainment initiatives.
Work closely with customers, operators, engineering organizations, logistics teams and program leadership to diagnose system anomalies, restore mission capability, and execute modernization efforts across geographically dispersed sites.
Support the complete lifecycle of complex SATCOM and RF systems - from installation and acceptance testing - through sustainment, technology refresh, depot repair activities, and operational support.
Perform maintenance activities supporting the operational readiness, sustainment, and lifecycle management of SATCOM, RF and ground infrastructure.
Execute maintenance and equipment repairs, system upgrades and technical refresh initiatives to maximize system availability and mission performance.
Provide remote and on-site technical support to operators, customers and field personnel to diagnose and resolve complex system anomalies, equipment failures and mission-impacting outages.
Troubleshoot, maintain and restore operational capability for antenna systems, modems, frequency converters, amplifiers, GPS equipment, servers, network infrastructure and supporting communications hardware.
Participate in root cause investigations and corrective actions to improve system reliability, maintainability and long-term operational effectiveness.
Coordinate with engineering, logistics, supply chain, and subcontractor organizations to execute sustainment activities, depot repairs, equipment replacements and obsolescence mitigation efforts.
Support system integration, verification, validation, acceptance testing and certification activities associated with modernization efforts, technology insertions and new capability deployments.
Develop and maintain technical documentation, maintenance procedures, work instructions, trip planning packages, test reports and trip reports supporting field operations and sustainment activities.
Deliver technical training and knowledge transfer to operators, maintenance personnel and customer support organizations while promoting the best operational practices.
Build strong customer relationships through responsive support, technical expertise and effective communication while ensuring mission success and operational readiness.