Field Service Dispatcher

Bray & Scarff•Laurel, MD

8h•$18 - $22

About The Position

The Field Service Dispatch Coordinator 1 supports the daily scheduling and coordination of service technicians. The role manages incoming service requests, schedules appointments, enters accurate documentation, and communicates with customers about service timing. It focuses on standard scheduling tasks, established procedures, and consistent communication to support the service department.

Requirements

Strong verbal communication skills.
Ability to work in a fast-paced environment.
Proficiency with computers and basic scheduling tools.
Strong organizational skills.
Attention to detail in documentation.
Ability to remain calm and supportive during customer interactions.
Willingness to learn routing processes and service department procedures.
Ability to sit at a computer for extended periods.
Regular use of phone systems and office technology.
Ability to lift up to ten pounds for occasional office-related tasks.

Nice To Haves

Previous experience in a customer service or administrative role.

Responsibilities

Answer incoming calls and accurately log service requests.
Schedule service appointments based on technician availability and standard procedures.
Explain scheduling expectations and next steps clearly to customers.
Record call details, technician updates, and relevant notes in company systems.
Assist technicians by confirming addresses, time windows, and basic job information.
Monitor scheduled calls and notify the team of potential delays or changes.
Support dispatch and customer service teams with documentation and updates.
Learn routing procedures, company systems, and scheduling rules.
Communicate professionally and promptly with customers and internal teams.
Follow office procedures and service department guidelines.
Perform other duties as assigned.