Field Service Dispatcher

Sartorius•Bohemia, NY

14h•Onsite

About The Position

Sartorius has an onsite position available for Field Service Dispatcher. In this role, you will work directly with customers and internal departments to meet the service needs for the product line. The goal is to take care of the accurate and timely transmission of information to all involved parties in order to ensure high service quality.

Requirements

High school diploma required
2+ years of work experience in a customer service role
Strong written and oral communication along with ability to deal effectively with customers in a professional manner
Strong ability to multi-task

Nice To Haves

academic degree in business or similar is preferred
Experience with field service organizations preferred
SAP experience preferred

Responsibilities

Interface with end users and the field service organization and communicate all requests, requirements and issues to the internal organization
Assist in scheduling field service onsite visits and work with customers to ensure all requirements are met prior to installation or maintenance visit
Create service orders, update status, process parts orders, service invoicing and creation of service center notifications
Create new service contracts in SAP, update equipment records, process renewals, and run reports as needed
Review and report on engineer inventory levels
Work with engineers to cycle count stock and ensure inventory is decremented properly via secure order processing

Benefits

Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service