Service Administrator/Field Dispatcher

DYNAMIC EQUIPMENT GROUP • Fort Myers, FL

6d • Onsite

About The Position

We’re looking for a Service Administrator/Field Dispatcher to be the vital link between our customers and our Service Department. This role supports the daily operations of our Service Department, encompassing customer service, job scheduling, work order management, and coordination of shop and field service activities, including repair and reconditioning of new and used trade-in equipment, field service, and vehicle delivery functions.

Requirements

• High School diploma
• Compact and heavy equipment experience or two years of mechanical experience as a service technician, heavy equipment industry or similar experience
• Intermediate computer skills and familiarity with Windows applications
• Willingness and ability to quickly learn software systems
• Ability to interpret a variety of instruction either written, oral, diagram or schedule form
• Must consent to a drug test and pass a background check upon accepting this position and prior to their start date.

Responsibilities

• Handles phone calls, advises customers of technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customers and machines.
• Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.
• Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
• Assists in establishing or adjusting work procedures to meet schedules and deadlines.
• Assists in opening and closing of work orders to ensure timely closing to meet personal and company goals.
• Supervises all shop activities when Service Manager is away from the branch.

Benefits

• Competitive Compensation
• Choice of three medical plans, plus dental, vision, and Hospital Stay (Indemnity) coverage
• 100% company-paid TeleHealth, Employee Assistance & Work-Life Balance Program and a complimentary Wellness Program
• 100% company-paid Short-Term Disability, Life, and AD&D (Accidental, Death and Dismemberment) insurance. Voluntary Life Insurance add-on options available for you and your dependents
• Immediate vesting on 401(k) and HSA—both featuring a generous company match
• Paid holidays and PTO with up to 40 hours of annual rollover
• Company-provided uniforms plus annual tool and boot reimbursements for eligible roles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED