Dispatcher Field Service

MITER Brands•Orlando, FL

8d•$20 - $25•Onsite

About The Position

The Field Service Dispatcher is responsible for coordinating and optimizing the daily schedules of 12–17 service technicians to ensure timely, efficient, and high-quality service delivery. This role requires strong organizational skills, attention to detail, and effective communication with internal teams and external customers.

Requirements

High school diploma or GED preferred.
Basic knowledge of window and door systems is a plus.
Prior experience in dispatching, scheduling, or service coordination preferred.
Proficiency with computers and office software (Microsoft Outlook, Windows, etc.).
Experience using service management or dispatch systems (e.g., ServiceNow) preferred.
Strong organizational and time management skills.
Ability to work independently and collaboratively in a team environment.
Solid problem-solving and decision-making abilities.
Strong verbal and written communication skills.
Ability to interact professionally with customers, distributors, technicians, and internal teams.
Bilingual (English/Spanish) is a plus, particularly in regions with a high Spanish-speaking customer base.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to read and interpret measurements (e.g., tape measure).
Ability to identify potential risks or liabilities and escalate concerns appropriately.
Sound judgment in handling complex scheduling and service issues.
Primarily office-based with regular sitting, standing, and walking.
Frequent use of office equipment requiring hand-eye coordination.
Ability to lift up to 75 lbs and assist with moving materials (e.g., glass, frames) when needed.
Occasional physical activity including pushing, pulling, bending, and reaching.
Exposure to warehouse and job site environments, including outdoor conditions.
Availability for overtime as needed.
Requires consistent daily attendance to maintain service levels and customer satisfaction.

Nice To Haves

Basic knowledge of window and door systems is a plus.
Experience using service management or dispatch systems (e.g., ServiceNow) preferred.
Bilingual (English/Spanish) is a plus, particularly in regions with a high Spanish-speaking customer base.

Responsibilities

Review incoming service requests and ensure they are scheduled promptly in the service management system.
Assess service requirements (e.g., equipment needs, labor requirements, time estimates) to ensure successful job completion.
Manage and prioritize technicians’ workloads, with a focus on aging and high-priority service orders.
Confirm readiness for service, including parts availability and completion of any required site inspections.
Optimize technician routes to reduce travel time and increase efficiency.
Communicate with customers to confirm service appointments and provide scheduling updates.
Reschedule services as needed and proactively address scheduling conflicts.
Coordinate third-party or outsourced labor when required.
Maintain accurate scheduling records in ServiceNow (or applicable system).
Participate in scheduled team calls to review service status and priorities.
Communicate with technicians regarding job outcomes, work orders, and site issues.
Provide status updates to distributors and internal stakeholders as requested.
Update service records to reflect changes such as additional work, parts needed, or extended timelines.
Track and schedule technician availability, including time off and downtime.
Collaborate with warehouse team members to ensure operational continuity and cross-functional support.
Balance technician workloads across regions and assist in resource allocation when additional support is needed.