Field Service Dispatcher

Yancey Bros. Co. • Calhoun, GA

6h • Onsite

About The Position

As the Field Service Dispatcher, you will be the point of contact for the Field Service Technician, Manager, and Customer. You will be responsible for scheduling, ordering parts, invoicing, and keeping all parties involved updated on the state of repairs. This role requires accurate record-keeping and providing guidance to customers, technicians, and management regarding repair status. A strong sense of urgency and a desire to provide superior customer service are essential, as is the ability to work effectively as part of a team under pressure.

Requirements

• High school diploma or equivalent required
• Knowledge of DOT, OSHA and MSHA rules and regulations
• Computer skills (software and internet usage)
• On call after hours required

Nice To Haves

• Prior experience with SIS, DBS, ET (CATERPILLAR systems)
• 2 – 3 years’ experience as Service Technician, Service Write, Service Coordinator in the industry

Responsibilities

• Be point of contact for all field service repairs
• Schedule all repairs
• Order parts as needed
• Quote repairs as needed
• Open and close work orders
• Search for service letter, product updates and additional repairs
• Monitor life day labor and work in process through Service Link
• Maintain average life day labor 10 days or less for invoicing
• Use modern for daily customer communication and customer updates
• Communicate with customer upon job completion
• Participate in required safety program and work in a safe manner
• Additional duties as assigned by manager

Benefits

• Aggressive compensation levels
• Technician tool allowances
• Full medical, vision and dental coverage
• Employee wellness programs
• Paid vacations
• Competitive Pay Structure
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching
• Employee Wellness Program
• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance
• Personal Time Off
• Paid Holidays
• Paid Sick Leave
• Career Development
• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED