Field Service Technician Dispatcher

Wagner Equipment•Grand Junction, CO

2d•$26 - $38•Onsite

About The Position

The Field Service Technician Dispatcher is responsible for job control, changes, and scheduling for field-related repairs as required by customers and providing daily direction to technicians in determining, assigning and coordinating their work in a manner that reflects the company’s vision of working as “One Professional Team.”

Requirements

High School Diploma or GED
3+ years in a position requiring strong communication skills
3+ years administrative/clerical experience
3+ years customer service experience
Basic knowledge of Microsoft Word, Excel, and Outlook

Nice To Haves

Some industry knowledge preferred
Intermediate knowledge of DBS

Responsibilities

Maintains written record of communication to insure the customers are aware of scope of work to be performed
Preorders parts and tooling as necessary
Reviews problem work orders
Invoicing & Closing work orders
Initiates work order opening and assigns estimates value
Updates work orders as the scope of the job changes
Follows up with technicians on status of the assigned work order
Provides communication to customer on schedules, warranty, etc.
Provides communication to other cost centers for the purpose of scheduling component repairs and machine scheduling
Communicates the new estimate to the customer via fax or e mail when the scope of work changes
Prior to rework being completed, communicates with service manager the nature of the rework required
Handles all incoming customer calls and inquiries pertaining to field service work
Provides input to the Field Service Manager for truck and tool purchases
Assists in identification and development of new market opportunities as they relate to Wagner Equipment Co.
Serves as secondary contact for resident field servicemen
Serves as initial contact for customers requiring field service repairs
Adds segments to jobs as scope of job changes and changes job estimates at that time
Establishes internal priority system for field manager to pick up workflow
Communicates to the service clerk, information on problem jobs for resolution prior to invoicing (via the computer system or phone mail as a flagging system)
Other duties as assigned by manager
Assigns work orders to technicians as appropriate
Provides input to the field service manager on employee performance and provides recommendations on employee appraisal and training needs
Reports to the field manager any rework or non-productive activity on the part of technicians that occurs in the field operation

Benefits

Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year
8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Supplemental life Insurance
Critical Illness + Accidental Insurance
ID WatchDog
discounted employee phone plans