Field Service Diesel Technician - Level II

Cummins•Odessa, TX

22h•Onsite

About The Position

We are looking for a talented Field Service Diesel Engine Technician to join our team specializing in engine repairs for our Distribution Business in Odessa, TX. In this role, you will complete repairs and rebuilds on engine products in the field, develop productive customer relations, and ensure prompt and efficient attention to customer needs. You will apply documented procedures and policies to complete repairs and schedule maintenance, including preparing required parts and tools. You will also assist with completing required documentation, such as work completed documentation, time sheets, warranty claims, and quality forms, via handwritten forms or business system input screens. Completing training in line with skill and business requirements and ensuring adherence to all meaningful Health, Safety & Environmental policies, procedures, and legislation are also key aspects of this role. You will report any issues/incidents to your supervisor.

Requirements

A current valid license is required for this role
This role requires a 5 year motor vehicle report, free from major violations
This role requires applicant to pass a Department of Transportation (DOT) physical
3 years driving experience
This role is subject to Department of Transportation (DOT) driving regulations including Hours of Service and Electronic Log Booking Device use
Federal law requires operators of commercial vehicles to be 21 years of age or older, applicant must be 21 years of age
Basic level field service work experience
Intermediate level knowledge of and/or experience with engine products
Customer service experience

Nice To Haves

Apprentice Trained Engine Technician
Vocational diploma from relevant technical institution
Locally valid driving permit

Responsibilities

Complete repairs and rebuilds on engine products in the field
Develop productive customer relations and ensures prompt and efficient attention to customer needs.
Apply documented procedures and policies to complete repairs and schedule maintenance, including identifying and preparing required parts and tools.
Assist with completion required documentation, such as work completed documentation, time sheets, warranty claims and quality forms, via handwritten forms or business system input screens.
Complete training in line with skill and business requirements.
Ensure adherence to all meaningful Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.
Engages customers in a courteous and professional manner.
Anticipates and ensures prompt and efficient attention to customer needs.
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional service opportunities with customer.
Maintains service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.