Field Service Diesel Technician - Level II

Cummins • Kenner, LA

7h • Onsite

About The Position

Diagnoses and completes less complex repairs to engines at the customer’s site.

Requirements

• Diagnose and complete less complex repairs to engines.
• Use of specialized tools.
• Follow documented procedures and policies.
• Perform preventative maintenance activities.
• Complete required documentation.
• Complete training.
• Maintain service vehicle and tools.
• Adhere to Health Safety & Environmental policies, procedures and legislation.

Nice To Haves

• Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Identify additional service opportunities with customer.

Responsibilities

• Engages customers in a courteous and professional manner.
• Anticipates and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
• Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Identifies additional service opportunities with customer.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees