Field Service/Customer Engineer II - Etch

Applied Materials • Albany, NY

1d • Onsite

About The Position

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service. Applied Materials is a Fortune 500 company with over 14,000 employees in more than 90 locations and 20-plus countries. Today we're a global leader in flat panel display and solar PV equipment, two industries that increasingly rely on nonmanufacturing to achieve technology breakthroughs. Applied works to improve the way people live. This is true from the health and well-being of our employees and their communities to our sustainable business practices and corporate governance. Every aspect of our business supports the goal of building a brighter future for all. Our mission is to lead the world with materials engineering solutions that enable customers to transform possibilities into reality. Every day, we help high tech manufacturers around the world stay in the vanguard of technology and increase efficiency throughout the equipment lifecycle, so they can realize their technology roadmaps, solve tough problems, and overcome production challenges. Our innovations make possible the technology shaping the future. Join us today and help make that happen! Customer/ Field Service Engineer Job Mission Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality, and our field service engineers are positioned in the frontline - Installing, supporting and optimizing complex systems and machinery in our customer sites around the globe. Our machines combine advanced electronics, lasers and optics, robotics, mechanics, chemistry, controls, computing and software, and our field service engineers master these fields together with customer facing skills, and grow throughout their careers as they advance in rank and knowledge.

Requirements

• Has developed specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience.
• Completes work with a limited degree of supervision.
• Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications.
• Customer facing skills.
• Functional Knowledge: Skilled in a range of processes, procedures, systems and tool sets to carry out assigned tasks or has developed deep skills and knowledge of tools in a single area.
• Business Expertise: Uses knowledge of how the team integrates with others to accomplish the team objectives.
• Problem Solving: Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures.
• Impacts the quality, timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency.
• Explains technical information within the team.

Nice To Haves

• Likely to act as an informal resource for colleagues with less experience.
• Demonstrates strong interest and knowledge of the customer's business.
• Is consistently able to operate in high pressure or ambiguous situations.
• May identify procedural issues.
• Assists in process issues.
• Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.

Responsibilities

• Serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment.
• Use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues.
• Perform preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
• Perform startup activities through Tier II with limited support.
• Complete qualifications with minimal assistance.
• Complete quality repairs.
• Actively respond to fab issues by communicating with engineers in other locations and participating in escalation conference calls.
• Initiate or participate in projects to drive down costs or increase uptime.
• Carry out action plans and report findings.
• Verify operational quality of system equipment.
• Follow all checklists and procedures and ensure correct Revs of procedures and schematics are available prior to performing work.
• Identify procedural issues.
• Perform most retrofits on equipment.
• Assist in process issues.
• Apply diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Assume responsibility for full customer satisfaction assuring excellent relations within assigned area.
• Build and maintain customer satisfaction through clear, consistent communication and the sharing of collective knowledge.
• Operate in high pressure or ambiguous situations.
• Solicit customer feedback.
• Understand the impact of various actions/decisions on the account.
• Be aware of potential dissatisfies and escalate as appropriate.
• Develop and execute corrective action plans.
• Perform BKM's.
• Actively engage in the use of knowledge management systems.
• Comply with all IP guidelines.
• Comply with all safety procedures and consistently demonstrate safety as a value.
• Provide informal guidance and support to more junior team members.

Benefits

• Supportive work culture that encourages you to learn, develop, and grow your career.
• Empowerment to push the boundaries of what is possible—while learning every day in a supportive leading global company.
• Programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.
• Comprehensive benefits package.
• Eligibility for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed