Field Service Engineer II

Hitachi • Phoenix, AZ

1d • Onsite

About The Position

Under supervision of Sr. Staff Field Service Engineers and Technical Support Engineers, conduct field support, including system and equipment maintenance and installations of specific Hitachi brand CD-SEM models CG5000, CG6300 and CG7300 used in semiconductor manufacturing to meet customer requirements for current and future technological processes. Perform on-site installation and provide on-site technical support for customers, including resolution and acceptance testing and technology calibration. Attend customer pass-down meetings as required, and ensure equipment uptime and availability commitments are met. Develop and maintain plan-of-action documents to report on escalation activities pertaining to the operation of Hitachi semiconductor manufacturing equipment. Work directly with third-party vendors to install, troubleshoot, and repair system and equipment accessories. Transfer technical and operational knowledge to junior Field Service Engineer positions through on-the-job training or classroom training. Maintain appropriate records of all work performed and training received in the CRM system. Set and keep appropriate schedules for service on assigned equipment. 10% of time traveling to Hillsboro, OR and Hsinchu, Taiwan for job training, and to Boise, ID to provide customer support. Job location: 1375 North 28th Avenue, Dallas, TX 75261. Work to be performed primarily at customer site in Phoenix, AZ.

Requirements

• Bachelor’s degree (or the foreign equivalent) in Electronic, Electrical, Industrial Engineering, or related field.
• 2 years of experience in the job offered or related.
• Experience with installing Hitachi's Critical Dimension Scanning Electron Microscope (CD-SEM) models CG5000, CG6300, CG7300.
• Experience troubleshooting CD-SEM equipment and performing root cause analysis to resolve system and performance issues.
• Experience applying Statistical Process Control (SPC) to maintain CD-SEM process tool performance.
• Experience integrating electro-mechanical systems, high-vacuum modules, sensors, controls, lasers, and wafer-handling robotics across multiple CD-SEM tool subsystems.
• Experience modeling, design and tuning of PID (Proportional-Integral-Derivative) controllers.

Responsibilities

• Conduct field support, including system and equipment maintenance and installations of specific Hitachi brand CD-SEM models CG5000, CG6300 and CG7300.
• Perform on-site installation and provide on-site technical support for customers, including resolution and acceptance testing and technology calibration.
• Attend customer pass-down meetings as required, and ensure equipment uptime and availability commitments are met.
• Develop and maintain plan-of-action documents to report on escalation activities pertaining to the operation of Hitachi semiconductor manufacturing equipment.
• Work directly with third-party vendors to install, troubleshoot, and repair system and equipment accessories.
• Transfer technical and operational knowledge to junior Field Service Engineer positions through on-the-job training or classroom training.
• Maintain appropriate records of all work performed and training received in the CRM system.
• Set and keep appropriate schedules for service on assigned equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level