Field Service Coordinator

Schneider Electric • Buffalo, NY

30d • Onsite

About The Position

The Field Service Coordinator is a key member of the service operations function. This non-technical role serves the group as the primary focal point for dispatching internal and external personnel to execute service delivery. This role also plays a critical role in ensuring fiscal alignment between 3rd-party services provider quotes/invoices, Motivair purchase orders and services reports.

Requirements

• Must have exceptional written and verbal communication skills.
• Ability to make decisions without hesitation.
• Excellent interpersonal and Customer Service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to prioritize tasks and manage multiple tasks simultaneously.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software, including service tool(s).
• Ability to answer phone calls outside of normal business hours.
• Office environment working primarily at a desk on a computer.
• Ability to sit for long periods of time.
• Must be able to lift to 25 pounds at times.
• High school diploma or equivalent
• 3+ years of successful related experience in a customer-facing role required
• Proficient with Microsoft Office Suite or related software, including service tool(s).

Responsibilities

• Receives requests from Installation and Support personnel and based upon the scope of work (SOW), identifies internal and/or external resources to assign to tasks.
• Uses discretion and judgment to determine task assignment.
• Creates request for quote (RFQ) documentation and issues to qualified 3rd-Party Services Providers.
• Receives related Service Reports following execution and reconciles against the initial SOW, any purchase orders and invoices to ensure accuracy in billing.
• Maintains accurate documentation/records within the Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) tool called Acumatica.
• Works directly with Accounts Receivable and Payable to ensure timely processing of customer invoices and payments to 3rd party service partners.
• Captures and submits feedback from customers for monthly Quality Management System (QMS) management meetings. (Utilizing the Survey Monkey tool)
• Coordinates service department process improvement initiatives, such as, training, content management, intranet up-keep, QMS support, etc.
• Other duties as assigned.
• Communicates extensively with other departments such as Manufacturing, Engineering, Accounting, Management, and external Service Delivery Partners (SDPs).

Benefits

• Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees