Field Service Coordinator

SBP Careers•Bethlehem, PA

9d•Onsite

About The Position

We are currently looking for a Field Service Coordinator to join our VALUES based organization. In this role you will focus on providing constant customer contact with both internal and external customers, processing and administering all service-related workflow including Service Requests and Parts Orders, and scheduling inspection, repair and service-for-a-fee appointments. You will also maintain Service Records within the Field Service Database and answer all incoming calls, e-mails, faxes and mailings for assigned region and contact customer to confirm receipt (and if possible, schedule appointment) within two (2) business days. Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB Millwork, DW Distribution, Millwork Sales and Amerhart. We serve 45 states in the U.S. and 8 provinces in Canada from over 40 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products!

Requirements

Knowledge of door shop procedures and product
Good time management and organizational skills
Technical knowledge of procedures required to repair and maintain all products sold by Reeb
Knowledge of installation techniques and procedures.

Responsibilities

Provide constant Customer contact with both internal and external customers.
Process and administer all service-related workflow including Service Requests and Parts Orders.
Schedule inspection, repair and service-for-a-fee appointments.
Maintain Service Records within the Field Service Database
Answer all incoming calls, e-mails, faxes and mailings for assigned region and contact customer to confirm receipt (and if possible, schedule appointment) within two (2) business days.