Field Service Coordinator

Renishaw•West Dundee, IL

9d•$55,000 - $65,000•Onsite

About The Position

The Field Service Coordinator is responsible for the coordination and support of all orders that include service, training or installation across Renishaw product lines. The position requires strong organizational and communication skills, with the ability to collaborate closely with business and sales managers, applications/service engineers, and other internal stakeholders to effectively meet customers’ integration and service needs and ensure satisfaction. This is primarily an onsite role located in our West Dundee, IL location.

Requirements

Export logistics knowledge
Interest in manufacturing technology
Experience with CRM/ERP systems (Microsoft Dynamics)
Excellent attention to accuracy and detail
Proficiency with Microsoft Office
Excellent verbal, written communication and interpersonal skills
Ability to multitask, prioritize and manage time effectively
Ability to build rapport with prospective customers/ customers
Accepts responsibility for quality of work
Identifies upsell and cross sell opportunities and takes appropriate action when required
Flexibility and adaptability
The applicant must demonstrate eligibility to use and access such ITAR controlled data. The purpose of this requirement is to ensure compliance with U.S. export control laws.

Nice To Haves

3 + years of customer service experience.
Prior experience working with technical parts in a sale, service or purchasing environment

Responsibilities

Process customer orders for products, software, installation, training and service ensuring accuracy and compliance with company policy and customer requirements
Enter orders and tasks in CRM to support service contracts purchased
Serve as a primary point of contact for customer inquiries related to products/services, pricing, availability, order and delivery status
Coordinate with finance, purchasing, warehouse, sales and other internal stakeholders to ensure accurate order processing and fulfillment
Monitor order status and communicate delivery timelines and updates to customers
Resolve customer issues and complaints professionally
Add and maintain accurate data in CRM system
Update relevant reports, calendars and schedules
Process returns, credits and warranty claims according to company policies
Build and maintain positive relationships with customers through exceptional service
Coordinate product delivery and installation schedules for retrofits or training
Invoice for time and expense jobs
Assist with the closure of service jobs as needed to invoice customers in a timely manner
Create and maintain training schedule for LCPD, schedule resources, enter orders and complete CRM and calendar tasks to support activities
Assist with quoting and programming software
Identify opportunities for combining open work to maximize efficiency of field service engineers based on specific criteria
Escalate issues to higher authority
Any other duties as required