Field Service Coordinator

Rudd Equipment Company•Columbus, OH

7d•Onsite

About The Position

We are seeking an experienced individual to take on the role of Field Service Coordinator, who is responsible for dispatching Rudd’s Service Technicians to customer sites to obtain optimum efficiency of operations and superior customer service. This position requires in office presence and the essential functions cannot be performed remotely.

Requirements

High School diploma or equivalent required
Minimum of three years’ experience in the construction and mining equipment industry. Experience shall be in product support, i.e., parts, technical or supervisory.
Ability to read, analyze and interpret professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals. Can effectively present information and respond to questions from managers, employees, and customers.
Familiar with MS Office Operating Systems: Excel, Word.

Responsibilities

Coordinate and dispatch the field operations of Field Service Technicians to diagnose, repair and service customer’s equipment.
Responsible for the management and scheduling of field service activities.
Take customer calls and handle technical questions from customers and field technicians.
Respond efficiently to customer issues and concerns to address questions, problems, and requests for service.
Monitor status of service calls and communicate with customers when additional parts or trips are required to complete the job.
Record and maintain files and record of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
Monitor technician safety and DOT compliance through reporting tools within field service management software and notify technicians / management when necessary.
Prepare equipment repair quotations.
Open and monitor service/repair work orders for accuracy (i.e., parts, materials, labor, etc.).
Perform all work in accordance with established quality standards and safety procedures.