Field Service Coordinator

EyeQ Monitoring•Atlanta, GA

1d•Onsite

About The Position

About EyeQ Monitoring Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the United States. We’re looking for a Field Service Coordinator to join our Operations team. This role is responsible for coordinating internal and external technicians to ensure service work is properly planned, scheduled, communicated, and completed. The ideal candidate is a people person who is highly organized, detail-oriented, and comfortable solving problems in a fast-paced environment. You’ll work with technicians, contractors, customers, and internal teams to keep service work moving while making sure everyone has the information they need to get the job done right. Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do. We value trusted partnerships. We believe in transparent, reliable, and growing relationships with our team and customers and turn away people and businesses that don’t fit. We build to last. We focus on long-term solutions and spend the time necessary to ensure our work is done right the first time. We take the hill. We embrace challenging work, pursue innovation, and solve problems others avoid. We value ownership, transparency, and people we trust to tackle difficult problems together. We enjoy the journey. We take our customer needs but not ourselves seriously. Our work is a part of our life we want to enjoy unapologetically. We are proud of the mission we are entrusted with and the team we get to serve with every day.

Requirements

High school diploma or equivalent
Experience working in a customer-facing, fast-paced environment
Proficiency with Microsoft applications
Strong verbal and written communication skills
Ability to communicate effectively with internal partners and external clients
Solutions-oriented approach to problem-solving
Strong attention to detail and consistent follow-through
Ability to remain professional and positive when working with challenging partners or clients
Ability to work in-office Monday through Friday

Nice To Haves

Previous field service coordination or scheduling experience
Experience with security technology and industry terminology
Highly organized and detail-oriented
Strong communicator
Comfortable managing multiple priorities
Proactive problem solver
Customer-focused
Calm when plans change
Strong follow-through and accountability
Comfortable coordinating across multiple teams and stakeholders

Responsibilities

Schedule service work based on priority, client needs, defined SLAs, and existing service schedules
Dispatch internal technicians and external contractors for service work
Verify site readiness before dispatch, including access details, equipment availability, scope clarity, and scheduling accuracy
Provide technicians with clear expectations and detailed scopes of work
Coordinate changes to scope, schedules, or resources during active service work
Track technician and contractor labor to ensure work remains within the defined scope of work
Ensure technicians follow proper check-in and check-out procedures
Conduct close-out verification calls with technicians and support teams to confirm work has been completed
Maintain service tickets with accurate notes, timestamps, and status updates
Identify delays, access issues, missed appointments, and potential SLA risks and escalate appropriately
Work with the Field Service Manager regarding service scope, costs, and invoicing readiness
Communicate service windows, technician arrival expectations, and day-of updates to clients
Handle inbound and outbound calls
Respond to email inquiries professionally and promptly
Communicate with customers, technicians, contractors, and internal teams by phone, email, and in person
Maintain clear communication when service plans, schedules, or resources change
Ensure service invoices are sent promptly following completed service work
Assist with Field Service Management and Accounts Receivable collections related to service invoices
Assist with process and procedural documentation
Perform additional duties as assigned