Field Service Coordinator
About The Position
Metergy Solutions, LLC. (“Metergy”) is a technology company driving significant carbon emission reductions through its submetering services. With over 45 years of experience, Metergy provides turnkey solutions for electricity, water, gas, and thermal energy consumption in multi-residential and commercial buildings, utilizing a Submetering as a Service (SaaS) model. The company is a leader in North America, with over 900,000 contracted meters and more than 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners, benefiting from access to capital and expertise. Metergy's mission is to provide accurate and reliable utility consumption data while fostering a workplace with inspired team members. The company has been recognized as a Great Place to Work for two consecutive years, emphasizing its commitment to a respectful, inclusive, and high-performing environment.
Requirements
- Must have 3-5 years’ experience in customer service
- Must have excellent record keeping ability and organizational skills
- Experience with Microsoft Office Suite
Nice To Haves
- Familiarity with bidding process or construction industry a plus
- Bachelor’s degree preferred
- Property management experience a plus
- Candidate with a background in an electrical field is ideal, but open to candidates with strong scheduling and customer service backgrounds that are willing to learn.
Responsibilities
- Process customer requests for field service work
- Coordinate with building management staff to schedule field work
- Quickly respond to cancellations and urgent requests
- Determine if customers are required to sign authorizations before scheduling work
- Issue reports to customers after all work is completed or upon request
- Issue reports to accounting department for invoicing of work completed
- Schedule daily field service for all unresolved problems
- Process requests from billing department for readings of billing customer sites
- Process commissioning requests from sales department
- Proactively initiate contact with clients to schedule annual required testing, setting up service dates and following up to confirm appointments
- Review reports to make sure we come away with a successful result or remedy any issues quickly and effectively
- Responsible for gathering reports and generating official documents for annual state required tests, as well as checking for completeness and following up as needed
- Provide the highest level of customer service and professionalism to our clients through phone, email and on-site interactions
- Generate monthly progress/efficiency reports for the department
- Cross collaboration with other teams within the organization
- Supporting escalations as and when required
- Assist in coordinating training events
- This role in the long run will require an understanding of submetering, state reporting laws, and basic troubleshooting of common errors.
Benefits
- Excellent health coverage and life insurance benefits – no waiting period!
- Company-paid Long-Term Disability and Basic Life Coverage
- Flexible Spending Account (FSA) options
- 401K plan with immediate company match
- Generous Paid Time Off Plan plus 10 paid holidays
- Summer hours to enjoy the weather
- Regular Social events - happy hours, summer & holiday parties, & more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
