Field Service Controls Engineer - Robotics & Automation

RHI Magnesita • West Manchester Township, PA

67d • Onsite

About The Position

As a Field Service Controls Technician – Robotics & Automation with RHI Magnesita, you will play a critical, customer-facing role supporting the installation, commissioning, maintenance, and troubleshooting of advanced refractory application and robotic equipment across multiple industrial sites. This is a high-travel, field-based role (~70%), supporting customers throughout the continental U.S., with a strong focus on the southern region and regular support in York, PA. Candidates should have convenient access to a major airport to support frequent and efficient travel to customer sites. While travel is a core part of the role, it is structured to support work-life balance. Technicians are typically home on weekends, with travel schedules designed to avoid continuous Monday–Friday assignments whenever possible. In addition, you can expect dedicated non-travel time (approximately one week per month) to focus on administrative work, training, and recovery between assignments. You will serve as a key technical expert in both electrical systems and automation controls, ensuring equipment operates safely, reliably, and at peak performance while delivering a best-in-class customer experience.

Requirements

• Willingness and ability to travel ~70% (frequent regional and national travel required)
• 3+ years of experience in field service, commissioning, installation, or maintenance
• Strong electrical troubleshooting skills with exposure to industrial automation
• Working knowledge of PLCs, VFDs, and control systems (programming not required)
• Experience supporting automated or robotic equipment in industrial environments
• Mechanical aptitude and hands-on problem-solving ability
• Strong customer-facing and communication skills
• Proficiency with MS Office (Excel, Word, Outlook, Teams)

Responsibilities

• Lead installation, commissioning, and startup of robotic and automated machinery at customer sites
• Troubleshoot and resolve electrical, controls, and mechanical issues in live production environments
• Perform preventive maintenance and repairs to ensure optimal system performance
• Support and train customer technicians and operators on equipment usage and maintenance
• Provide on-site technical expertise for automation systems, PLCs, and VFDs
• Coordinate with internal teams and third-party vendors for complex service needs
• Report machine condition, performance insights, and spare parts requirements
• Ensure all equipment meets safety, operational, and compliance standards
• Partner with sales and operations teams to support customer success and continuous improvement
• Take ownership of service execution and drive high-quality outcomes in the field

Benefits

• Competitive compensation and benefits
• Opportunities for hands-on technical growth in automation and robotics systems
• Exposure to advanced industrial equipment across diverse customer environments
• A collaborative, safety-focused work environment
• A dynamic, field-based role with variety and impact
• Structured travel model with consistent home time on weekends
• Dedicated non-travel time each month for administrative work, training, and recovery

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed