Robotics Field Service Engineer

ScriptPro LLC•Mission, KS

19h•Onsite

About The Position

ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada. This is a road warrior, heavy travel position. The Field Service Engineer maintains ScriptPro’s computer-based technology and automation equipment at customer sites, nationally and worldwide. You get to keep all airline/rental car travel points.

Requirements

Mechanically inclined
Great customer service
Must be 21 years old or older
Must be able to lift 70+ lbs. daily, including when traveling by auto or air
Must be available to work as needed and assigned
Maturity and integrity are a must
Strong organizational and customer service skills
Bachelors degree in Electronics or Computer Science, or equivalent work experience is preferred
Experience with computer systems repair and a strong mechanical aptitude
General knowledge of IT, Windows NT/XP/7/8/10
Must be able to obtain Department of Defense security clearance after date of hire.
Must have valid passport, no criminal charges, and compliance with Canadian immigration policies.
All applicants must have legal authorization to work in the United States.

Nice To Haves

Ability to learn and solve practical problems and interpret a variety of instructions are required.

Responsibilities

Troubleshoot, diagnose, and repair equipment onsite at pharmacies and remotely by phone
Administer training and support to pharmacy staff when needed
Diagnose customer workflow issues and optimize ScriptPro system performance
Perform other duties as assigned
Ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI).
Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices.