Field Service Consultant, Grande Prairie

ESW IT Business Advisors • Grande Prairie, AB

47d • $33 - $35

About The Position

Assist our clients by working on a variety of IT-related projects, providing additional or backfill coverage when required, and providing hardware, infrastructure, and/or application support functions in the field as well as emergency support when required. Support can be expected to be provided both in person as well as remotely.
This position may require traveling to and working at remote sites.
You will be supplied with a mobile device to ensure our clients have support at all times.
You will be supplied with a Fleet Truck for client site visits.
The successful candidate must be client centric (internal or external) and must have excellent client service skills
Scope
Work will include deployment and support of hardware and/or applications.
These functions will be performed in a team environment, but you will also have individual duties to perform which may include clearing any debris left from the deployment.
Retrieving equipment and updating the online database with the newly deployed equipment as well as the old equipment.
Other duties as assigned.

Requirements

• Advanced knowledge of Microsoft Office, Office 365 Windows OS, PC hardware, networking, printers, personal wireless devices (Both Apple and Android), and remote access (Citrix, RSA, VPN) are required
• Supervision of third-party contractors performing IT-related installations or maintenance may be required
• Post-secondary education in a computer related discipline such as a Computer Engineering Technology diploma and at least 3 years’ experience in a technical support role OR an appropriate combination of education and experience required
• Experience working within ticketing/tracking software is required.
• Client-focus and advanced client service skills
• Proficient verbal and written English skills are required
• Ability to contribute in a team environment, and be competent working independently
• Ability to work efficiently under pressure and remain calm in stressful circumstances
• Strong organizational and prioritizing skills are required
• High ethical standards and trustworthiness
• Ability to think logically and be capable of analyzing complex problems
• The successful candidate must be capable of operating a motor vehicle and have a clean driver’s abstract
• Required safety certifications include H2S Alive, First Aid and WHMIS. These must be obtained prior to traveling to any client field sites. Other safety certifications may be required by certain clients.
• Basic Screwdriver Set (Phillips, Flathead, Robertson of varying sizes)
• Open Wrench Set
• Knife or Multitool
• Headlamp or Flashlight
• Hammer
• Wire strippers
• Pliers (Needle nose and Lineman)
• Socket Set
• Side cutters
• Wire Crimpers (RJ-45, RJ-11, Coax)
• Punchdown Tool
• Cordless Drill
• Tape Measure

Nice To Haves

• CompTIA A+, Network + and PDI+ certifications are desirable
• Experience working with Security cameras, and associated hardware.
• Point to Point Wireless experience, app virtualization knowledge, would be valuable skills
• Project coordination experience, and system deployment knowledge would be valuable skills for the candidate to possess
• Telephone, fax, data, and wireless radio communications support for remote facilities and offices may be required
• Network and fiber optic cable installation and termination experience are desirable
• Basic vehicle maintenance skills, checking oil, tire pressure, etc.

Responsibilities

• Assist clients by working on a variety of IT-related projects
• Provide additional or backfill coverage when required
• Provide hardware, infrastructure, and/or application support functions in the field as well as emergency support when required
• Deployment and support of hardware and/or applications
• Clearing any debris left from the deployment
• Retrieving equipment and updating the online database with the newly deployed equipment as well as the old equipment
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree