Field Service and Repair Technician- Process Pumps

ProMinent Fluid Controls Inc•Pittsburgh, PA

3d•Hybrid

About The Position

ProMinent Fluid Controls is a reliable solutions partner for Water and Wastewater treatment products and a manufacturer of components and systems for chemical fluid handling. The company is committed to an environment that focuses on EXCELLENCE by fostering a COMMUNITY that values individuals, GROWING by empowering others to achieve success, SERVICE that surpasses expectations, and QUALITY products with an emphasis on continuous process improvements. The Field Service and Repair Technician provides advanced technical support for ProMinent equipment with a strong focus on process pump systems. This role is primarily based onsite in Pittsburgh, PA, supporting in-house diagnostics, and repair, while also serving as a key field resource for commissioning, troubleshooting, and customer training. The position combines hands-on technical expertise, problem-solving, and customer engagement, supporting both internal operations and external customers. Field travel is required to support installations and service needs, while maintaining a strong onsite presence to drive repair quality, product testing, and technical knowledge sharing.

Requirements

Associate’s degree in electrical, mechanical, or chemical engineering technology, or equivalent experience (5+ years).
Strong hands-on experience with process pumps, chemical dosing systems, and electro-mechanical equipment.
Advanced troubleshooting skills across mechanical, electrical, and control systems.
Ability to read and interpret P&IDs and electrical schematics.
Knowledge of process controls, PLCs, and instrumentation.
Proficiency using diagnostic and repair tools (DVM, oscilloscopes, simulators, calibration tools, etc.)
Strong mechanical aptitude with ability to analyze system failures and implement corrective solutions.
Experience with repair tracking systems (SAP or similar) and documentation tools (Excel, Word).
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Valid driver’s license.
Ability to lift up to 70 lbs.
Manual dexterity for precision mechanical and electrical work.
Comfortable working with electrical systems and around industrial equipment and chemicals.
Ability to obtain and maintain a TWIC card, and security clearances as required.

Nice To Haves

Experience specifically with process pumps or fluid handling systems.
Prior experience in a dual role (shop + field service) environment.
Experience supporting training programs or mentoring junior technicians.

Responsibilities

Serve as a technical expert for process pumps, and associated technologies.
Perform advanced diagnostics and repair of returned equipment, including root cause analysis and failure documentation.
Support field service activities including startup, commissioning, troubleshooting, and customer training at jobsites.
Act as a key technical resource for customers, distributors, and internal teams, providing guidance on system performance and troubleshooting.
Provide phone support for technical inquiries from Channel Partners, Engineers, Contractors, and End-users when not traveling.
Communicate clearly with Sales, Engineering, Production, and Customer Support regarding issues, solutions, and timelines.
Plan and execute field service assignments from initial scope through reporting and follow-up.
Develop and deliver technical training for customers, distributors, and internal teams.
Create and maintain technical documentation, service reports, and procedures.
Support new product testing, validation, and continuous improvement initiatives.
Assist Production with assembly, testing, and quality verification of process pump systems as needed.
Perform diagnosis, repair, and refurbishment of returned pump systems and components.
Maintain detailed logs of repairs, status updates, and service history using SAP and internal systems.
Follow incoming repair workflow including receiving, tracking, evaluation, and customer communication.
Ensure proper handling of RGA processes and compliance documentation (e.g., contaminant declarations).
Test returned equipment to evaluate condition, identify failure modes, and recommend corrective actions.
Travel to customer sites for equipment startup and commissioning along with troubleshooting and training operators.
Support internal and external training programs through hands-on instruction and presentations.
Adhere to Company policies and procedures.
Punctual attendance.
Maintain work area in a neat and organized manner.
Accomplish goals, meet deadlines and objectives.
Support Client, Company and Team.
Maintains company confidentiality.
Other duties as required to attain company goals.