Field Service and Order Management Coordinator - Skiatook

NOV•Skiatook, OK

37d•Onsite

About The Position

This role provides operational support, acting as a coordinator for field service dispatching and daily operational activities. The position involves troubleshooting issues, facilitating inter-departmental communication, and ensuring accurate record-keeping. A key aspect is identifying and implementing process improvements, managing resources, and ensuring compliance with company policies and regulations. The role requires the ability to work within a manufacturing shop environment and with field service teams, with potential for overtime.

Requirements

Previous support/coordinator experience in a manufacturing environment preferred.
Proven experience in operations, administration, or a similar role.
Advanced organizational and multitasking skills with attention to detail.
Excellent communication and interpersonal skills.
Proficient in Microsoft Office Suite and other relevant software.
Ability to work independently and as part of a team.
Experience working in Quickbase, Microsoft office and Oracle.

Responsibilities

Assist in the planning and execution of operational jobs such as field service dispatching.
Coordinate and monitor daily operational activities to ensure alignment with organizational goals maintaining accurate job boards and backlogs.
Troubleshoot and resolve operational issues in a timely manner.
Serve as a liaison between different departments to facilitate communication and collaboration.
Coordinate meetings and prepare necessary documentation, such as reports and presentations.
Ensure all paperwork is validated and finalized in a timely manner.
Maintain and update operational records and databases.
Identify areas for process improvement and provide recommendations to enhance efficiency.
Assist in the development and implementation of new procedures and processes.
Monitor and analyze operational metrics to identify trends and areas for improvement.
Ensure the availability and proper allocation of resources to support operational activities.
Coordinate with different departments to manage procurement and inventory.
Ensure compliance with company policies, procedures, and regulations.
Prepare and maintain accurate reports and documentation for internal and external audits.
Assist in the preparation of operational performance reports for management review.
Work in a manufacturing shop environment to obtain information from the manufacturing team.
Work with the field service team to ensure accurate field service operations.
Work overtime as needed to support business needs.